Process Trainer

7 hours ago

Bengaluru, Karnataka, India MINDTEL GLOBAL Full time ₹ 2,00,000 - ₹ 12,00,000 per year

About The Opportunity
A role in the Business Process Outsourcing (BPO) and customer experience management sector supporting large-scale contact center operations across India. This on-site position focuses on agent onboarding, upskilling, and sustaining high service quality across voice and digital channels. You will join a fast-growing, operations-driven environment to build training programs that directly impact customer satisfaction and business KPIs.

Role & Responsibilities

  • Design and deliver instructor-led and blended training programs for new hires and existing agents across voice, chat, email and back-office processes.
  • Conduct training needs analysis and develop curriculum, SOPs, job-aids, role-plays and scenario-based simulations tailored to live contact center workflows.
  • Manage LMS content and course administration: upload modules, schedule sessions, track completion and generate learner performance reports.
  • Provide regular coaching through live monitoring, calibration sessions and one-on-one feedback to improve QA scores, AHT, CSAT and first-contact resolution.
  • Partner with Operations and Quality teams to update training materials for process changes, compliance requirements and new product launches.
  • Maintain training metrics dashboards, analyze training effectiveness (ramp time, pass rates) and recommend continuous improvement actions.

Skills & Qualifications
Must-Have (skills & tools)

  • Call Center Operations
  • Training Needs Analysis
  • Instructional Design
  • Learning Management Systems
  • eLearning Authoring Tools
  • Voice Quality Monitoring
  • Performance Coaching
  • Microsoft PowerPoint

Preferred (differentiators)

  • Train-the-Trainer
  • ATD Certification
  • Speech Analytics

Minimum Qualifications

  • Proven experience as a trainer or learning specialist within BPO/contact center environments (on-site delivery required).
  • Strong command of English; additional regional languages are an advantage.
  • Comfortable working on-site at designated contact center locations across India and flexible with shift schedules.

Benefits & Culture Highlights

  • Hands-on, high-impact role with clear visibility to operations and quality leadership.
  • Structured learning & development for trainers and opportunities to progress into Quality/Operations or L&D leadership.
  • Competitive compensation with performance-linked incentives and a collaborative, metrics-driven culture.

To apply: ideal candidates should be passionate about adult learning, experienced in fast-paced contact center environments, and ready to deliver measurable improvement in agent performance and customer outcomes. This on-site opportunity is based in India and requires daily presence at the assigned contact center location.

Skills: microsoft powerpoint,training,bpo,speech analytics,operations,training needs analysis,instructional design,learning management systems

  • Process Trainer

    7 days ago

    Bengaluru, Karnataka, India Apex One Full time ₹ 7,20,000 - ₹ 8,50,000 per year

    Walk-In Drive – Process Trainer / Evolve Trainer | Insurance (P&C)Location: BangaloreDate: 11th October (Saturday)CTC: ₹8 – ₹9 LPARole: Process Trainer / Evolve Trainer – Insurance (P&C Domain)Key Responsibilities:Plan and execute upcoming training batches for Property & Casualty (P&C) Insurance processes.Ensure high-quality delivery of all...

  • Process Trainer

    3 days ago

    Bengaluru, Karnataka, India Examroom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Department: TrainingWork Location: Onsite, BangalorePosition SummaryWe are looking for a dynamic and experienced Process Trainer with a background in customer service or support. The ideal candidate should have a strong grasp of processes, training delivery, and documentation. Technical knowledge and experience in Voice and Accent (V&A) training is a plus,...

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Optizenith Global Solutions Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionOptizenith Global Solutions is committed to driving meaningful growth and exceptional scalability for businesses. With a deep dedication to excellence, the organization ensures outstanding service across its endeavors. We believe in fostering innovation and delivering tailored solutions to meet evolving business needs. At Optizenith, our...

  • Process Trainer at Bpo

    11 hours ago

    Bengaluru, Karnataka, India Subhadra Jobs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Opening for the process trainer for the Bpo,Need any garduate with atleast 1 years on paper as a process trainer,Designed effective training program's for both new hire and existing,Conducted refresher trainings based on TNI.Apply please Required Candidate profilePrepare training team progress reportsDevelopment, revision and optimization of training...

  • Process Trainer

    11 hours ago

    Bengaluru, Karnataka, India Al Fahad Full time ₹ 3,60,000 - ₹ 10,80,000 per year

    About the Role:We are looking for a Process Trainer who can effectively train new and existing employees on business processes, enhance their performance, and ensure that quality standards are consistently met. The ideal candidate will possess strong communication, presentation, and analytical skills to deliver engaging and impactful training sessions.Key...

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Altisource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a...

  • BPO Process Trainer

    7 days ago

    Bengaluru, Karnataka, India V CATCH Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionV CATCH is a leading provider of cost-effective call center services, operating out of state-of-the-art facilities in Bangalore. Built on a foundation of Six-Sigma standards and leveraging decades of experience in the BPO industry, the company has expanded its expertise to serve industries such as Ed-tech, E-commerce, FMCG, Aggregators,...

  • Hiring For Collections Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India 1Point1 Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Greetings from 1Point1 Solutions..Hiring for Collections Process Trainer(DRA Certified, Fin Tech)Looking for an Immediate joinersDesignation : Process TrainerExperience : 1 - 3 Years of an Experience into process training into Collections (or) Fin-Tech Experience can applyQualification : Any Graduates can applySalary : Decent hike on Previous (max is upto...

  • Process Trainer

    4 hours ago

    Bengaluru, Karnataka, India Allegis Global Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated...

  • Process Trainer

    7 hours ago

    Bengaluru, Karnataka, India Fibe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:Design and deliver training programs related to Loans, BNPL, and Fintech regulations.Develop high-quality PowerPoint presentations that enhance learning effectiveness.Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules.Conduct live sessions, webinars, and workshops for different teams,...