Technical Voice Process

1 day ago

Bengaluru, Karnataka, India Headsup HR solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Overview: We are looking for a Technical Support Executive to join our team and provide voice-based support for Acer customers. The role involves troubleshooting technical issues, diagnosing system errors, and assisting customers with hardware/software-related problems over the phone. The ideal candidate should have basic desktop knowledge, troubleshooting skills, and a customer-centric approach. 

Key Responsibilities:


• Handle inbound calls from Acer customers regarding technical support queries.


• Diagnose and troubleshoot hardware and software issues related to desktops and laptops.


• Assist customers with error identification, Windows updates, and system reboots.


• Provide step-by-step instructions for resolving technical issues.


• Maintain accurate records of customer interactions and solutions provided.


• Escalate unresolved issues to the appropriate technical team for further support.


• Ensure high customer satisfaction by delivering prompt and effective support 

Required Skills & Qualifications:

Basic knowledge of desktops, Windows OS, and troubleshooting techniques.

Ability to diagnose, analyze, and resolve technical issues efficiently.

Strong problem-solving skills and ability to guide users through solutions.

Fluent in English (Versant Level 4) and Hindi for effective communication.

Good listening skills to understand customer issues clearly.

Ability to handle pressure in a fast-paced environment and provide timely resolutions

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