Front Office Executive

2 weeks ago


Chennai, Tamil Nadu, India Superseva Global Services Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Role: Executive GRE/ FOE

Company: JLL- Schneider

Experience: 1 to 4 years

Location: No 29 2nd Floor, Block 2 Bannari Towers, Dr Radhakrishnan Salai, Mylapore-600004

Payroll: Superseva

Guest Reception: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process.

Information Provision: Offering detailed information about hotel services, amenities, and local attractions.

Complaint Resolution: Addressing and resolving guest complaints promptly and professionally.

VIP Guest Management: Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met.

Coordination with Departments: Collaborating with other departments to fulfill guest requests and ensure seamless service delivery.

Feedback Collection: Gathering guest feedback to identify areas for improvement and enhance service quality.

Record Maintenance: Keeping accurate records of guest interactions and transactions

Educational Background: A bachelor's degree in Hospitality Management or a related field.

Experience: Prior experience in customer service, preferably within the hospitality sector.

Communication Skills: Excellent verbal and written communication abilities.

Problem-Solving Abilities: Strong skills in addressing and resolving issues efficiently.

Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.

Technical Proficiency: Familiarity with hotel management software and reservation systems.

Language Skills: Proficiency in multiple languages is advantageous

Job Types: Full-time, Permanent

Pay: 25, ,000.00 per month

Benefits:

Health insurance

Provident FundRole & responsibilities



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