Sales Coordinator/Customer Service

3 days ago


Kattupakkam Chennai Tamil Nadu, India Ation Thynkk Internet Private Limited Full time ₹ 90,000 - ₹ 3,92,806 per year

Job Title: Service Coordinator / Customer Support Executive

Location: Chennai , Kattupakkam, Poonamalle , Thirumazhisai

Job Type: Full-time

Required Skills:

  • Strong communication skills – Tamil & English (Hindi is an added advantage).
  • Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) for documentation and reporting.
  • Ability to multitask and coordinate with multiple teams (Service, Technical, Production, BD, Accounts).
  • Organized, detail-oriented, and process-driven.

Roles & Responsibilities:

  • Handle customer complaints and queries via Email & WhatsApp.
  • Coordinate and monitor Service Engineers through WhatsApp.
  • Manage AMC/Warranty scheduled customers using existing Excel trackers.
  • Follow up with customers from Quotation to Purchase Order (PO) stage using Excel funnel.
  • Ensure Payment follow-up & collections as per existing Excel records.
  • Maintain daily documentation, filing, and e-filing of records.
  • Raise material requests to the Technical Manager based on engineer requirements with HOD approval.
  • Plan installations based on Production approval and send completion reports.
  • Submit Monthly/Quarterly Invoice booking data to HOD.
  • Submit Monthly Order & Invoice Booking data to HOD.
  • Prepare Weekly Receivables report for Accounts.
  • Share Weekly Invoice booking projections with the Business Development team.
  • Collect Equipment Performance Letters from customers after every supply.
  • Ensure adherence to service processes and documentation standards for the Coordinator role.
  • Maintain compliance with document control and existing processes.

Job Type: Full-time

Pay: ₹9, ₹32,686.21 per month

Work Location: In person


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