Sales Coordinator/Customer Service
3 days ago
Job Title: Service Coordinator / Customer Support Executive
Location: Chennai , Kattupakkam, Poonamalle , Thirumazhisai
Job Type: Full-time
Required Skills:
- Strong communication skills – Tamil & English (Hindi is an added advantage).
- Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) for documentation and reporting.
- Ability to multitask and coordinate with multiple teams (Service, Technical, Production, BD, Accounts).
- Organized, detail-oriented, and process-driven.
Roles & Responsibilities:
- Handle customer complaints and queries via Email & WhatsApp.
- Coordinate and monitor Service Engineers through WhatsApp.
- Manage AMC/Warranty scheduled customers using existing Excel trackers.
- Follow up with customers from Quotation to Purchase Order (PO) stage using Excel funnel.
- Ensure Payment follow-up & collections as per existing Excel records.
- Maintain daily documentation, filing, and e-filing of records.
- Raise material requests to the Technical Manager based on engineer requirements with HOD approval.
- Plan installations based on Production approval and send completion reports.
- Submit Monthly/Quarterly Invoice booking data to HOD.
- Submit Monthly Order & Invoice Booking data to HOD.
- Prepare Weekly Receivables report for Accounts.
- Share Weekly Invoice booking projections with the Business Development team.
- Collect Equipment Performance Letters from customers after every supply.
- Ensure adherence to service processes and documentation standards for the Coordinator role.
- Maintain compliance with document control and existing processes.
Job Type: Full-time
Pay: ₹9, ₹32,686.21 per month
Work Location: In person
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