Sales Coordinator

2 weeks ago

Chennai Tamil Nadu, India Adhiam Thermal Systems and Solutions Pvt Ltd Full time

Roles and Responsibilities:
1. Lead-to-Order Process Management
- Manage the entire lead-to-order process, including inquiries, quotations, order

registration, and fulfillment.
- Investigate and identify required parts, ensuring accurate pricing and availability

using ERP systems.
- Coordinate with Purchase department for purchase orders and timely deliveries.

2. Strong Customer Interaction and Support
- Respond to customer inquiries and provide after-sales support promptly.

channels, ensuring accuracy in pricing, discounts, and product details.
- Maintain customer relationships by addressing complaints and ensuring customer

satisfaction.

3. Quotations and Upselling
- Prepare quotations, proforma invoices, and offers based on customer requirements.
- Proactively identify and capture upselling opportunities to maximize revenue.

4. Order Management and Coordination
- Track order processing and coordinate with the production and dispatch teams to

ensure timely deliveries.
- Monitor open quotes and follow up with customers and sales teams to convert

opportunities into orders.
- Prepare material dispatch instructions and track dispatches until receipt by the

client.

5. Sales Administration
- Maintain accurate sales records, including pending dispatch reports and month-end

sales data.
- Collaborate with the sales manager in preparing presentations and discussing

innovative strategies to achieve sales goals.
- Monitor and organize inventory effectively.

6. ERP Utilization
- Use ERP tool to maintain customer, contact, and equipment details.

7. Payment and Credit Control
- Follow up on outstanding payments, credit control, and payment reconciliation with

accounts.
- Ensure compliance with company payment policies.

8. Collaboration and Coordination
- Support senior management by completing orders and updating customers on delays

or delivery dates.
- Coordinate with internal teams, such as production, to meet customer requirements

effectively.

9. Reporting and Analysis
- Prepare weekly and monthly reports, including pending dispatch and sales

performance reports.
- Analyze sales data to recommend improvements in processes and strategies.

10. Training and Innovation
- Collaborate on innovative ideas to improve customer satisfaction and operational

efficiency.
- Provide backend support to sales engineers and facilitate internal training as needed.

Required Skills and Qualifications:

- added advantage
- Strong experience in sales coordination, preferably in technical products like PHE.
- Proficiency in ERP and CRM systems.
- Excellent communication and customer service skills.
- Attention to detail and ability to handle multiple tasks.
- Experience in payment follow-ups and reconciliation.
- Basic understanding of technical specifications and equipment, especially related to PHE.

Pay: ₹10,062.06 - ₹29,159.56 per month

Schedule:

- Day shift

**Experience**:

- Customer relationship management: 4 years (preferred)

Work Location: In person

Application Deadline: 06/07/2025
Expected Start Date: 15/07/2025

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