Customer Care Professional

5 hours ago

Thiruvananthapuram, Kerala, India 717a5227-eff1-43de-8a7e-8dfd53afa435 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

iCloudHomes, celebrating a decade of excellence since its 13th anniversary in December 2025, has established itself as a leader in project planning, execution, and green technology in the luxury villa market of Trivandrum. Known for redefining luxury living experiences, the company offers world-class outdoor and indoor amenities, such as tennis courts, swimming pools, and distinctive clubhouses. Expanding into the premium apartment segment, iCloudHomes has launched their well-received apartment project at Akkulam and is set to unveil projects at Golf Links and Chalakuzhy. With multiple ongoing villa and apartment projects, iCloudHomes is a trusted name for quality-conscious buyers.

Role Description

This is a full-time on-site position located in Trivandrum for a Customer Care Professional. The Customer Care Professional will handle day-to-day tasks such as responding to customer inquiries and resolving issues, ensuring customer satisfaction, and maintaining a high level of service. The role involves addressing customer concerns, analyzing feedback, and coordinating with different teams to enhance the overall customer experience.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Proficiency in Communication and the ability to handle diverse customer interactions
  • Analytical Skills to assess and resolve customer concerns effectively
  • Teamwork and interpersonal abilities to collaborate with various departments
  • Adaptability, problem-solving capabilities, and a proactive approach to tasks
  • Prior experience in customer care or service roles is a plus
  • Fresher completed MBA/BBA with good communication skills can also apply.

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