Receptionist

1 week ago

Ghatkopar Mumbai Maharashtra, India Deep HR Services Full time ₹ 16,000 - ₹ 1,80,000 per year

Job description

We are looking out for Receptionist with minimum 1+years of experience in handling this profile. As you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the vehicle service process. Your primary goal will be to build long-term relationships with customers, and to promote customer loyalty and satisfaction.

JOB RESPONSIBILITIES

 Greet customers in a friendly and professional manner.

 Answer incoming calls and direct them to the appropriate personnel.

 Verify customer information and update customer records as necessary.

 Assist customers with questions about vehicles, services, and products

 Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) and ensure customer comfort.

 Work closely with the service team to identify customer needs and preferences, and provide feedback to improve the service process.

 Schedule appointments for service whenever required.

 Manage customer inquiries and complaints, and provide timely and effective solutions

 Conduct customer surveys and gather feedback i.e Reaching out to customer's post-service to ensure satisfaction with their vehicle, and address any concerns

 Maintaining accurate and up-to-date customer information in the system.

Skills required:

  • Excellent communication skill
  • Computer proficiency
  • Managing front desk
  • All administrative works
  • Proven work experience as a Receptionist.
  • Front Office Representative or similar role

6 days Working

Need only Immediate Joiners

Job Types: Full-time, Permanent

Pay: ₹16, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Front desk - Receptionist: 1 year (Preferred)

Language:

  • Good English (Preferred)

Work Location: In person

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