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Receptionist

2 weeks ago

Ghatkopar Mumbai Maharashtra, India Deep HR Services Full time

**Job description**

We are looking out for Receptionist with minimum 1+years of experience in handling this profile. As you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the vehicle service process. Your primary goal will be to build long-term relationships with customers, and to promote customer loyalty and satisfaction.

JOB RESPONSIBILITIES

Greet customers in a friendly and professional manner.

Answer incoming calls and direct them to the appropriate personnel.

Verify customer information and update customer records as necessary.

Assist customers with questions about vehicles, services, and products

Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) and ensure customer comfort.

Work closely with the service team to identify customer needs and preferences, and provide feedback to improve the service process.

Schedule appointments for service whenever required.

Manage customer inquiries and complaints, and provide timely and effective solutions

Conduct customer surveys and gather feedback i.e Reaching out to customer’s post-service to ensure satisfaction with their vehicle, and address any concerns

Maintaining accurate and up-to-date customer information in the system.

Skills required:

- Excellent communication skill
- Computer proficiency
- Managing front desk
- All administrative works
- Proven work experience as a Receptionist.
- Front Office Representative or similar role

6 days Working

Need only Immediate Joiners

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)

**Language**:

- Good English (preferred)

Work Location: In person