Desktop Support Engineer

2 days ago


Navi Mumbai, Maharashtra, India Scogo Network Pvt. Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job description

  • Experience: 0 year to 2 year

Job description:

  1. End-user Support: Provide prompt and professional technical/Field support to end-users via phone, email, or in person. Assist with hardware and software issues, application installations, and system configurations.

  2. Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, Routers & switches and other peripherals. Identify and troubleshoot network connectivity issues.

  3. Software Support: Install, configure, and troubleshoot software applications. Ensure software licenses are up-to-date and compliant.

  4. IT Documentation: Maintain accurate records of support requests, troubleshooting steps, and solutions provided. Update knowledge base and documentation to facilitate future issue resolution.

  5. Remote Support: Utilize remote support tools to assist off-site users and remote offices.

Job Type: Full-time

Pay: ₹180, ₹300,000.00 per year

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have laptop?

Work Location: In person



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