Desktop Engineer

17 hours ago

Navi Mumbai, Maharashtra, India NAZZTEC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
IT Support / Desktop & End-User Support Engineer

Location:
Kamba (near Kalyan), Mumbai, Maharashtra

Experience:
1–2 Years

Shift / Timings:
8 AM – 8 PM (Onsite Support)

About the Role:

We are seeking a motivated and detail-oriented
IT Support / Desktop & End-User Support Engineer
to provide
onsite technical support
for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in
end-user support, device configuration, troubleshooting
, and exposure to
Azure AD, Microsoft 365, and Intune/EMS
environments.

Key Responsibilities:

  • Provide
    onsite technical support
    for desktops, laptops, printers, and other user devices.
  • Troubleshoot and configure end-user devices, including
    mobile and Wi-Fi connectivity
    .
  • Manage and resolve incidents through
    ITIL-based ticketing systems
    .
  • Deliver
    L2 support
    for O365 and Intune/EMS across desktops and mobile devices.
  • Install, update, and troubleshoot
    antivirus software
    and endpoint security tools.
  • Support users with
    MS Office, Outlook
    , and related productivity applications.
  • Coordinate with external vendors and escalate issues when required.
  • Ensure implementation of
    IT best practices
    and compliance with global IT standards.
  • Perform
    O365 mailbox configuration
    , license management, and OneDrive administration.
  • Configure and maintain
    ADFS
    for user authentication and access control.

Skills & Qualifications:

  • 1–2 years of hands-on experience in
    desktop/laptop support
    and
    mobile device troubleshooting
    .
  • Working knowledge of
    Azure AD, O365, Intune/EMS
    , and antivirus management.
  • Familiarity with
    ITIL processes
    and ticket lifecycle management.
  • Strong coordination and vendor management abilities.
  • Excellent
    communication, analytical, and problem-solving skills
    .

Ideal Candidate:

  • Passionate about providing
    end-user IT support
    and customer satisfaction.
  • Comfortable working
    onsite in a dynamic, fast-paced environment
    .
  • Proactive in identifying issues, suggesting improvements, and delivering timely solutions.

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