
Desktop Support Engineer
18 hours ago
We're hiring for a Desktop Support Engineer (24*7)
Location: Navi Mumbai (Ghansoli)
Exp: 3+ yrs
Shifts: Rotational Shifts (including night shifts)
Role & responsibilities
- Providing Desktop/Laptop/AV support and services both for software and hardware for an organizations employees.
- Should have excellent troubleshooting knowledge of Desktop/Laptop/Thin client/Virtual machines.
- Setting up of computers and software (On Approval from IT Manager) installation for various computer applications and programs.
- Identifying and solving any problems that affect computer operating systems
- Engineer has to coordinate with user for assigned tickets, update in tool and close ticket after user confirmation on time.
- Eng shall identify issues related to network, servers, AD & AV and should coordinate proactively with respective team for resolution.
- Proactively Maintaining the Infra health (i.e. AV & patches).
- Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
- Troubleshooting and RCA of routine problems and maintenance of servers.
- Carry out Helpdesk activity assigned time to time, complete and report the same on specified time. Able to discuss challenges timely to over cum delay in activity.
- Should have good knowledge of issues related to Microsoft products like MS-Office, Ms Outlook as well as Thunderbird
- Maintaining other computer peripheral & devices such as HDD, MBD, RAM, Processor, printers, projectors and solving problems if any. And proactively inform asset team for regular update.
- Coordinate with internal team for proper handover of the calls
- Knowledge of Virtualization i.e. VM Box, VM ware, VM Players etc.
- Perform action based on defined SOP's and adhere to the same.
- Knowledge of Linux and Ubuntu.
- 24x7 and ready for work in shifts.
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