
Desktop Support Engineer
11 hours ago
Role & responsibilities
- Troubleshoot hardware (Desktops, Laptops, Printers), software, and networking issues.
- Install, configure & troubleshoot Windows/Linux OS, patch management, and system recovery.
- Expertise in MS Outlook , Office 365, PST backups, and data recovery.
- Configure & support desktops, laptops, thin clients, and domain connectivity (TCP/IP).
- Manage Active Directory, Group Policies, Additional Domain Controllers, and Windows Servers (2008R2–2019).
- Handle OS boot issues, Windows Registry, patching, file & print services.
- Install, configure & monitor antivirus solutions (Sophos, CrowdStrike, Symantec, McAfee, Kaspersky).
- Setup & manage RAID servers, NAS, cloud backup solutions, and Wi-Fi devices.
- Basic knowledge of firewalls (Sophos, FortiGate, SonicWALL) and networking (switches, crimping, testing).
- Deliver professional support, guide users on applications/peripherals, with strong problem-solving & multitasking skills.
Preferred candidate profile
- Minimum 4+ years of IT support/administration experience.
- Strong skills in Windows/Linux OS, MS Outlook & Office 365.
- Hands-on experience with Active Directory, Windows Server, and backup solutions.
- Knowledge of antivirus solutions, networking, and basic firewall management.
- Good communication skills in English, Hindi & Marathi.
- Professional, client-focused, and strong in problem-solving & multitasking.
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