Genesys Developer

5 days ago

Chennai, Tamil Nadu, India iOPEX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Design, develop, and implement contact center solutions using Genesys Cloud.
  • Configure and customize call flows, IVRs, and routing strategies to enhance customer experience.
  • Integrate Genesys Cloud with third-party systems and applications via APIs and other methods.
  • Develop and maintain Genesys scripts, workflows, and configurations.
  • Troubleshoot and resolve issues related to Genesys platform and integrations.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Perform testing, deployment, and documentation of Genesys configurations and customizations.
  • Stay updated with the latest features and best practices in Genesys Cloud.

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