Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Developer Tooling team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform. We build tools to help support both our internal and external development teams

Day-to-day duties include, but are not limited to:

• Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
• Designing and constructing development tools, SDKs, our Terraform provider and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
• Working in the Developer Tooling involves a mix of front-end and back-end development with deployments being done to our AWS environments.
• The Developer Engagement team provides development support and tools across the Java, Go, Python, .NET, Java, Node, and Typescript.

A successful software engineer for the Developer Tooling team at Genesys is one who is independent, organized, highly motivated to improve software and enjoys the creation of not only software, but the automation and operationalization that goes with it.  Successful software engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do. 

Skills Required: 

• 3-5 years' experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
• 1-2 years' experience with the JavaScript, Typescript and/or React
• 1-2 years' experience with web architectures and technologies (HTTP, REST)
• Strong analytical, diagnostic and communication skills (verbal and written).
• Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
• Strong communication skills to interact with team members in different locations. 

Additional (ideal) Skills:

• Experience with cloud development and DevOps (AWS certification is preferred)
• Experience with Go or Kotlin a plus.
• Experience with Terraform a plus.
• Experience with one or more scripting languages (Python, Node, Typescript)
• Experience with Contact Center and Call Dialing solutions.
• Experience with Jenkins, Sumo, New Relic.
• Working knowledge of network and server security issues.
• Familiarity with HIPAA Security and Privacy Laws.

#LI-GR1

#LI-Hybrid

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.