Senior Telecalling Officer

5 days ago


Kottayam, Kerala, India DIGI SUVIDHA PVT. LTD. Full time
  • Communicate product/service details clearly to customers and address their queries.
  • Lead and guide junior telecallers, ensuring team performance and quality output.
  • Follow up with potential leads and convert them into confirmed customers.
  • Maintain accurate records of customer interactions, feedback, and call logs.
  • Train new telecallers on communication skills, scripts, and call handling procedures
  • Prepare daily/weekly performance reports for management review.
  • Maintain discipline, punctuality, and professionalism on all calls.
  • Strong communication and interpersonal skills.
  • Ability to manage a team and provide guidance to junior staff.
  • Good listening skills and problem-solving ability.
  • Proficiency in CRM software and basic computer applications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Internet reimbursement

Work Location: In person



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