Senior Telecalling Officer
5 days ago
- Communicate product/service details clearly to customers and address their queries.
- Lead and guide junior telecallers, ensuring team performance and quality output.
- Follow up with potential leads and convert them into confirmed customers.
- Maintain accurate records of customer interactions, feedback, and call logs.
- Train new telecallers on communication skills, scripts, and call handling procedures
- Prepare daily/weekly performance reports for management review.
- Maintain discipline, punctuality, and professionalism on all calls.
- Strong communication and interpersonal skills.
- Ability to manage a team and provide guidance to junior staff.
- Good listening skills and problem-solving ability.
- Proficiency in CRM software and basic computer applications.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Internet reimbursement
Work Location: In person
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