branch manager-vaikom

3 days ago

Kottayam, Kerala, India GENTLEMAN CHIT FUNDS Full time

Job Title: BRANCH MANAGER

Company: Gentleman Chit Funds Co (I) Pvt. Ltd

Employment Type: Full-Time

Experience Required: Minimum 5 Years

Qualification: Bachelor's Degree (MBA Preferred)

Industry: Financial Services / Chit Funds / NBFC

About the Company

Gentleman Chit Funds Co (I) Pvt. Ltd, part of the Gentleman Group of Companies, is a trusted name in the financial services sector, offering customer-centric solutions and transparent chit fund operations. With a strong network across the region, we're looking for result-driven professionals to lead our branch operations.

Position Overview

We are seeking a highly motivated and experienced Branch Manager to take full ownership of branch performance. This role requires strong leadership, business acumen, and a target-driven mindset to oversee sales, collections, team supervision, customer relationship management, and daily branch operations.

Key Responsibilities

  • Take complete responsibility for branch business performance, including sales and collection targets.
  • Recruit, train, lead, and motivate branch staff including Sales Executives, Admin, and Customer Support teams.
  • Monitor daily business activity and implement strategies to improve performance.
  • Achieve monthly targets in chit registrations, renewals, and due collections.
  • Review staff performance, ensure target adherence, and manage underperformance through corrective measures.
  • Ensure operational and documentation compliance as per company standards.
  • Build and maintain strong relationships with existing customers while driving new customer acquisition.
  • Ensure adherence to SOPs, audit standards, and timely reporting to senior management.
  • Handle customer grievances, operational issues, and ensure smooth day-to-day branch functioning.
  • Coordinate with HO departments including Sales, Finance, HR, and Legal for business and compliance alignment.

Key Performance Indicators (KPIs)

  • 100% achievement of monthly sales and collection targets
  • 97%+ regular bucket collection
  • ≤10% staff attrition at branch level
  • 100% compliance with SOPs, audits, and internal policies
  • 100% accuracy and timeliness of reports and updates

Candidate Profile

Experience: Minimum 5 years in branch management/supervisory role.

Education: Bachelor's degree (MBA in Marketing/Finance is an advantage).

Industry Preference: Chit Funds, NBFC, Banking, or similar financial institutions/

Technical Skills: MS Office, Data Analysis, Reporting Tools.

Leadership Skills: Team management, performance coaching, target orientation.

Communication Skills: Strong customer communication and interpersonal abilities.

Mobility: Two-wheeler with valid license preferred.

Working Hours:

Monday to Saturday | 9:00 AM – 6:30PM

Compensation:

Competitive salary with performance-based incentives

Gentleman Chit Funds Co (I) Pvt. Ltd is an equal opportunity employer. We encourage goal-oriented professionals with leadership potential to be part of our expanding team.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • MANAGERIAL ROLE: 3 years (Required)

Location:

  • Kottayam, Kerala (Required)

Work Location: In person

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