Salesforce Consultant/Business Analyst

2 days ago

Bengaluru, Karnataka, India Flipcarbon Integrated Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Consultant / Business Analyst Bangalore

Job Location: Bangalore, India

Experience Required: 1-5 Years

Job Type: Full-Time | Permanent

About the Opportunity

Were looking for a talented and motivated Salesforce Consultant / Business Analyst to join our growing CRM team. If you have hands-on experience in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud (mandatory), and a passion for helping businesses improve customer experiences, we want to hear from you

This role offers a unique opportunity to work across multiple Salesforce platforms, gather business requirements, configure CRM solutions, and drive meaningful digital transformation.

Key Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document CRM requirements.

  • Configure Salesforce platforms including:

  • Sales Cloud (Mandatory)

  • Service Cloud (Mandatory)
  • Marketing Cloud (Mandatory)
  • Experience Cloud
  • Manufacturing Cloud
  • CRM Analytics (Einstein Analytics)

  • Agentforce (AI insights, workflow automation)

  • Create business requirement documents (BRDs), user stories, and process flows (using Lucidchart or similar).

  • Support solution design, implementation, testing (UAT), deployment, and user training.
  • Build dashboards, reports, custom flows, and automation to meet business objectives.
  • Ensure all solutions are scalable, secure, and aligned with best practices.
  • Communicate effectively with both technical teams and business users.

Required Skills and Qualifications

  • 15 years of hands-on experience as a Salesforce Consultant, Admin, or Business Analyst.
  • Proven experience in Sales Cloud, Service Cloud, and Marketing Cloud (mandatory).
  • Familiarity with Experience Cloud, Manufacturing Cloud, CRM Analytics, and Agentforce (nice to have).
  • Excellent verbal and written communication skills with strong client-facing abilities.
  • Strong documentation and process mapping skills (Lucidchart or equivalent).
  • Knowledge of Salesforce automation tools like Flow, Process Builder, and Reports/Dashboards.
  • Ability to translate business requirements into functional Salesforce solutions.

Preferred Certifications

  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce Marketing Cloud Email Specialist or Consultant
  • Experience Cloud or Manufacturing Cloud certifications (bonus)

Why Join Us?

  • Work with a highly skilled Salesforce team on enterprise-level implementations.
  • Opportunity to grow your career into advanced consulting, architecture, or product management.
  • Access to continuous learning, training, and Salesforce certifications.
  • Flexible work culture with hybrid working options

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