Salesforce Support Business Analyst

23 hours ago

Bengaluru, Karnataka, India QBID Infotech Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Job Description: Salesforce Support Business Analyst

Location: Bangalore

Experience: 6–8 years

Role Type: Full-time | Contact Person -

Role Overview

We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business stakeholders, the support team, and technical teams—helping to troubleshoot, analyze, and resolve issues across a complex Salesforce ecosystem. The analyst will have a deep understanding of the system landscape and play a key role in ensuring smooth business operations and continuous improvement.

Key Responsibilities

  • Act as the primary liaison between end-users, support teams, and technical/development teams for Salesforce-related issues.
  • Perform root cause analysis and troubleshooting of incidents across Salesforce Sales Cloud and integrated applications (e.g., ERP, CPQ, Marketing, external data sources).
  • Document, triage, and prioritize support requests, ensuring timely resolution and compliance with SLAs.
  • Understand and map the end-to-end system landscape to identify interdependencies and potential impact of changes/fixes.
  • Translate technical issues into clear, actionable insights for the business and support teams.
  • Collaborate with Salesforce Admins/Developers to implement bug fixes, minor enhancements, and configuration changes.
  • Maintain knowledge base, troubleshooting guides, and functional documentation for recurring issues.
  • Support release management, regression testing, and impact assessment of Salesforce updates or integrated system changes.
  • Identify opportunities for process optimization and automation in support operations.
  • Provide user training, knowledge transfer, and support readiness enablement for L1/L1.5 teams.

Required Skills & Experience

  • 6+ years of experience as a Salesforce Business Analyst or Support Analyst.
  • Hands-on expertise in Sales Cloud; exposure to Service Cloud/Marketing/CPQ/Data Cloud is a plus.
  • Strong knowledge of system integrations (API, middleware, external applications like ERP/Marketing/Finance).
  • Experience in incident management, troubleshooting, and root cause analysis.
  • Ability to understand and document complex business processes and system flows.
  • Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred.
  • Strong communication skills with ability to interact with business stakeholders, technical teams, and end-users.
  • Experience with Jira/ServiceNow or similar ticketing systems.
  • Salesforce Admin/BA certifications (ADM-201, Business Analyst Certification) preferred.

Job Types: Full-time, Permanent

Pay: ₹500, ₹1,300,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Working as "Salesforce Business Analyst/ Support Analyst" Experience ?
  • Notice Period ?

Experience:

  • Salesforce Eco System: 1 year (Preferred)
  • Sales Cloud: 1 year (Required)
  • ITIL processes: 1 year (Required)
  • Jira/ServiceNow: 1 year (Required)

Work Location: In person

  • Business Analyst-Salesforce

    14 hours ago

    Bengaluru, Karnataka, India Total Environment Building Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Title:Business Analyst-SalesforceThe ideal candidate will be responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and providing ongoing support to ensure the system meets the needs of our organization.Deliverables:Requirements Gathering and Analysis:Collaborate with business stakeholders to understand their...

  • Professional Services Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Professional Services Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Analyst

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Analyst

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Business Analyst

    1 week ago

    Bengaluru, Karnataka, India Human Horizon Pvt Ltd Full time

    Description : Responsibilities : - Collaborate with business stakeholders to elicit, analyse, and document functional and non-functional requirements. - Translate business requirements into detailed user stories, process flows, and acceptance criteria within Salesforce. - Partner with Salesforce administrators, developers, and architects to design...

  • Salesforce Business Analyst

    3 days ago

    Bengaluru, Karnataka, India Ample Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Experience : 7 – 10 years of which atleast 5 years are in Salesforce with Marketing Cloud or Data CloudJob Description:• Implementation experience in Retail / Consumer Goods Domain• Hand-on experience on Integration, specially good Knowledge in JSON and how integration works across the modules.· Good experience in Salesforce administration and...

  • Market Intelligence Associate Analyst

    13 hours ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...

  • Senior Salesforce Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Ethos Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About EthosEthos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the life insurance process, making it more accessible and...

  • Content Marketing Analyst

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About Futureforce University RecruitingOur Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect...