Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Senior Analyst – Automation/AI (Professional Services Operations)
Location: [Bangalore]
Experience: 6+ years
Team: Professional Services Operations
About the Role
We are seeking a Senior Analyst, Automation/AI to lead intelligent automation and AI-driven solutions using Salesforce and related technologies. The role focuses on optimizing business processes, enhancing customer/stakeholder experience, and delivering actionable insights across teams.
Key Responsibilities

* Design and implement automation solutions using Salesforce tools (Flow Builder, Process Builder, Approval Processes, etc.) and AI platforms like Agentforce and Einstein AI
* Lead integrations with external systems using APIs (REST/SOAP, GraphQL, Bulk API), middleware, and authentication protocols (SSO, SAML/OAuth)
* Translate business requirements into technical solutions and develop predictive models, workflows, and dashboards
* Drive data governance, reporting, and KPI tracking using Tableau, Salesforce Analytics, and other tools
* Support client implementations and proof-of-concept development
* Collaborate across teams, ensuring smooth delivery and technical excellence

Required Skills & Experience

* 5+ years of hands-on experience with Salesforce ecosystem (Admin, Advanced Admin, Platform Developer I/II certifications preferred).
* Advanced certifications (Application Architect, System Architect, Technical Architect) are a plus.
* Proven experience in Salesforce automation, integrations, and AI-driven solutions (Einstein Analytics, Agentforce, RPA).
* Expertise with APIs, authentication protocols, data pipelines, and event-driven architecture.
* Strong communication skills for presenting technical concepts, gathering requirements, and engaging with clients.
* Process-oriented, analytical thinker with a problem-solving mindset.

Good to Have

* Experience with tools like Certinia, Slack, JIRA, Salesforce DX, MuleSoft, SnapLogic, and Tableau
* Knowledge of SQL, R/Python, Tableau Prep, and machine learning techniques
* SDLC/Agile/Scrum methodology experience and domain expertise

Preferred Qualifications

* Bachelor's degree in Computer Science, Information Systems, or related field.
* Advanced Salesforce or integration platform certifications.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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