Technology Operations Manager for Compensation

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

IS Service Owner

The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems.

In this role you will be responsible for effective delivery and operational performance of applications in scope ensuring execution of continuous improvement and adherence of compliance standards. On tactical level you will be managing 3rd party suppliers by managing performance metrics, resolving issues and escalations.

The work model for the role is #Onsite /Hybrid

This role is contributing to the IS Services in India, Bangalore/Poland.

Your Role And Responsibilities

• Accountable for managing the technical service for Compensation & Performance applications.
• Ensures all technical activities are executed according to given timelines and expected quality.
• Accountable to orchestrate (manage, control and coordinate) the delivery of all maintenance and support activities within responsibility area.
• Operates on tactical level of managing 3rd party suppliers by managing performance metrics, resolving issues and escalations (including high sev. Incidents).
• Supports resolution of high severity incidents and critical situation, including managing escalations. Controls IS Supplier(s) in finding the root cause of incidents and implementing corrective actions via proper change implementation process.
• Provides monthly reporting against contractual targets for the technical applications area.
• Ensures relevant IS methodologies, procedures and processes are followed (ITIL)
• Ensures all ABB repositories are up to date for applications in scope e.g. CMDB
• Ensures that all application in scope follows IS Security standards and supports elimination of potential deviations
• Seeks constant improvements, enhancements, and optimizations through execution of Continuous Service Improvement process.
• Cooperate with other roles within HRXP and liaise with other ABB IS team(s), global HR stakeholders and IS Suppliers.

Qualifications

• IT Professional 5yrs+ experience in the relevant area, with hands-on experience in similar role, managing IT applications and infrastructures.
• Background and experience in one or more technology areas: IT infrastructure, DevOps, engineering and software architecture design, SaaS based applications.
• Understanding of ITIL concept, managing supplier via managed services model through different contractual metrics.
• Experience in AMS vendor operational management
• Knowledge and ability to use ServiceNow to optimize and review: Incident Management, Problem Management, Service Requests and all processes related to domain service delivery.
• Good knowledge of compliance, security, SOX, GDPR and other corporate standards and IS Policies.
• Previous experience in support global HR applications is a plus
• Fluency in English is essential (written and spoken)

What's in it for you?

• Benefit from an open and solution-oriented work culture
• Enjoy a supportive and solution driven team environment
• Coaching and mentoring from senior leaders and colleagues
• Feel empowered: take ownership and drive exciting results in your scope of action

It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.

ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.

For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Fraud Warning:
Any genuine offer from ABB will always be preceded by a formal application and interview process.

We never ask for money from job applicants.

For current open positions you can visit our career website and apply.

Please refer to detailed recruitment fraud caution notice using the link