Executive, Admissions

21 hours ago

Mumbai, Maharashtra, India Mumbai Education Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Supports in Admissions & Students Services related activities

Admission Management (lab & seminar classes) -
A.Understanding the GIA Admissions policies
B.Follows company policy in maintaining confidentiality of student and prospective student information.
C.Verifies and maintains documents related to students; evaluates documents to ensure accuracy along with performing the necessary activities in Iolite interface
D.Handling Admissions process (from application screening to issuance of credentials) with accuracy and customer service approach
E.International Students Related - Visa letters, Accommodation Support, etc
F.Issuing letters to the students for Bank Loan, Visa, etc
G.Distributing /mailing signed copies of agreements to the student batches
H.Lab Staff enrolment (Mumbai)
I.Verification of Lab Staff certificates, maintaining the records in excel, issuance of credentials
J.Coordinating with US admissions team
Student Services
A.Orientation (Day 1) – Batch list sharing with stake holders, agreement readiness and accuracy, agreement signing, sharing signed agreement copies with students
B.Coordinating and planning for CPD sessions, wacky Wednesdays, guest sessions
C.Handling Student Cases/ Complaints and other relevant queries
D.Career Support Services – connects with students/alumni and companies for their placements requirements; drives placements camps, assists in launch of placement portal for India campus; coordinating with HR/external service providers for conducting other value add sessions like Presentation Skills, Team Building, Collaboration, etc
E.Explains specific details related to education programs such as tuition, program length, curriculum and other pertinent education and compliance facts as provided by the school.
F.Participates in admissions related recruiting events, orientations, outreach events, tradeshows, etc.
G.Provides superior customer service when responding to inquiries with prospective students on the phone, in writing, by email, text message.

and/or in person. Handles escalated customer service issues or complicated, complex student inquiries.
H.Collates information and prepares monthly and need based reports to be shared with cross functional teams
I.Provides educational campus tours to potential students/ scholarship awardees.
J.Troubleshoots complex database/systems issues (i.e. missing data, system errors, etc.) Works with other departments, as necessary, to resolve system / set-up issues.
K.Mentors and trains junior or newly joined staff
L.Performs special projects as assigned
May assist with other activities and services that support student success including, but not limited to, student records, career services, alumni events etc.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

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