Captain

2 weeks ago

Gurgaon, Haryana, India Koca Full time US$ 9,00,000 - US$ 12,00,000 per year

Position Summary:

The Restaurant Captain is responsible for delivering excellent guest experiences by ensuring attentive service, maintaining a welcoming atmosphere, and handling guest feedback professionally. They play a key role in building guest loyalty, resolving concerns, and overseeing service standards to create memorable dining experiences.

Key Responsibilities:

Guest Relations & Service Excellence:

  • Greet and welcome guests warmly upon arrival, ensuring a personalized dining experience.
  • Establish rapport with guests to build loyalty and gather constructive feedback.
  • Proactively address guest concerns and resolve complaints with professionalism and courtesy.
  • Ensure guest preferences and special requests are accommodated effectively.
  • Assist guests with table reservations, seating arrangements, and menu recommendations.
  • Anticipate guest needs and provide timely service that exceeds expectations.
  • Communicate with guests using positive and professional language.
  • Maintain a pleasant dining atmosphere by ensuring smooth coordination with service staff.

Operational Responsibilities:

  • Oversee food and beverage service, ensuring adherence to presentation and quality standards.
  • Train and mentor junior staff to enhance service efficiency and guest satisfaction.
  • Ensure compliance with restaurant policies, hygiene standards, and health regulations.
  • Collaborate with the restaurant manager to improve guest engagement strategies.

Qualifications & Skills:

  • Strong interpersonal and communication skills.
  • Experience in handling guest relations in a hospitality setting.
  • Ability to resolve guest concerns with patience and professionalism.
  • Knowledge of restaurant operations, menu items, and service etiquette.
  • Leadership skills to guide and support junior staff in enhancing guest interactions.

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