Captain

4 days ago

Gurgaon, Haryana, India Grow4sure Consulting Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title: Captain

Location: Gurgaon (DLF Phase 3)

Industry: Café & restaurant

Job Summary:

We are looking for a dynamic and well-spoken Restaurant Captain with experience in cafés . The ideal candidate should have excellent communication skills, the ability to lead and train staff, and ensure smooth restaurant operations while maintaining the highest standards of guest service.

Key Responsibilities:

  • Supervise daily floor operations and ensure smooth service flow.
  • Greet and interact with guests, ensuring a welcoming and memorable dining experience.
  • Train, mentor, and monitor service staff on SOPs, upselling techniques, and customer engagement.
  • Allocate duties and manage shift schedules for service staff.
  • Ensure service areas are well-prepared, clean, and properly set up before each shift.
  • Handle guest queries, complaints, and feedback with professionalism.
  • Maintain coordination between kitchen and service staff for timely and accurate service.
  • Monitor food and beverage quality standards during service.
  • Assist in creating a positive and motivated work environment for the team.
  • Support management in achieving revenue targets through upselling and promotions.
  • Maintain records of staff performance and report to Restaurant Manager.

Requirements:

  • Minimum 2–4 years of experience as a Captain/Shift In-charge/Team Leader in cafés or hotels.
  • Strong communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Good knowledge of F&B service standards and guest handling.
  • Problem-solving and decision-making skills.
  • Flexibility to work in shifts, weekends, and holidays.

Contact

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Food provided
  • Leave encashment

Work Location: In person

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