Captain
4 days ago
Job Title: Captain
Location: Gurgaon (DLF Phase 3)
Industry: Café & restaurant
Job Summary:
We are looking for a dynamic and well-spoken Restaurant Captain with experience in cafés . The ideal candidate should have excellent communication skills, the ability to lead and train staff, and ensure smooth restaurant operations while maintaining the highest standards of guest service.
Key Responsibilities:
- Supervise daily floor operations and ensure smooth service flow.
- Greet and interact with guests, ensuring a welcoming and memorable dining experience.
- Train, mentor, and monitor service staff on SOPs, upselling techniques, and customer engagement.
- Allocate duties and manage shift schedules for service staff.
- Ensure service areas are well-prepared, clean, and properly set up before each shift.
- Handle guest queries, complaints, and feedback with professionalism.
- Maintain coordination between kitchen and service staff for timely and accurate service.
- Monitor food and beverage quality standards during service.
- Assist in creating a positive and motivated work environment for the team.
- Support management in achieving revenue targets through upselling and promotions.
- Maintain records of staff performance and report to Restaurant Manager.
Requirements:
- Minimum 2–4 years of experience as a Captain/Shift In-charge/Team Leader in cafés or hotels.
- Strong communication and interpersonal skills.
- Ability to lead and motivate a team.
- Good knowledge of F&B service standards and guest handling.
- Problem-solving and decision-making skills.
- Flexibility to work in shifts, weekends, and holidays.
Contact
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Food provided
- Leave encashment
Work Location: In person
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