IT Support Engineer

5 days ago

Noida, Uttar Pradesh, India Digital Web Solutions Pvt Ltd Full time ₹ 2,20,000 - ₹ 2,70,000 per year

We are seeking a proactive IT Support Executive with strong experience in both Windows and Linux environments to provide end-user support, maintain IT infrastructure, and ensure smooth daily operations. The ideal candidate will have customer-service orientation, solid troubleshooting skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • End-user support: Provide first-line and second-line support for hardware, software, and network issues for Windows and Linux systems.
  • Incident management: Log, prioritize, escalate, and track incidents and service requests through to resolution; maintain ticket documentation and SLA adherence.
  • System administration:
  • Windows: Active Directory management, user provisioning/de-provisioning, group policy handling, software deployment, updates, and patch management.
  • Linux: User and permission management, package installation/updates, service monitoring, log analysis, and basic scripting.
  • Desktop/Server maintenance: Monitor and maintain desktops, laptops, and servers; perform routine health checks and backups.
  • Networking basics: Troubleshoot connectivity issues, VPN access, and basic network printers; assist with network-related incidents.
  • Security & compliance: Apply security patches, enforce password policies, manage access controls, and assist with audits.
  • Documentation: Create and maintain knowledge base articles, standard operating procedures (SOPs), and runbooks.
  • Asset management: Maintain hardware/software inventory, track lifecycle, and coordinate procurement as needed.
  • Collaboration: Work with IT team for project deployments, migrations, and IT initiatives; provide user training on tools and security best practices.

Required Skills

  • Operating Systems: Strong hands-on experience with Windows (client and server) and Linux (preferred distributions: Ubuntu/Debian, RHEL/CentOS).
  • Troubleshooting: Excellent problem-solving and diagnostic skills across hardware, software, and networking.
  • Scripting/Automation: Basic scripting knowledge (PowerShell for Windows; Bash shell scripting for Linux) is a plus.
  • Active Directory & Group Policy: Experience with user provisioning, OU structure, and policy management.
  • Package/Software Management: Software deployment, patching, and license management on Windows; package managers (apt, yum/dnf) on Linux.
  • Networking Basics: IP addressing, DNS/DHCP basics, VPN, remote access, and printer sharing.
  • Backup & Recovery: Understanding of backup solutions and disaster recovery procedures.
  • Communication: Clear written and verbal communication; strong customer-service orientation.
  • Documentation: Proficiency with ticketing systems and creating step-by-step guides.

Qualifications

  • Education: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 1–3+ years in IT support or help desk roles supporting Windows and Linux environments.
  • Certifications (preferred but not mandatory):
  • CompTIA A+, Network+, Security+
  • Microsoft certifications (e.g., MCSA/MCSE) or Linux certifications (e.g., LPIC, RHCE)
  • ITIL Foundation (optional)

Job Type: Full-time

Pay: ₹22, ₹27,000.00 per month

Benefits:

  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off

Work Location: In person

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