Customer Relationship Manager

3 days ago

Noida, Uttar Pradesh, India The Sepia Lab Full time ₹ 3,60,000 - ₹ 4,80,000 per year

CRM (Merchandising)

Preferably Female with Fashion Industry/Garment Industry Background.

Noida, Uttar Pradesh

₹25,000 - ₹40,000 a month

For outstanding candidates, compensation will not be a constraint.

Job details

Job type

  • Full-time

Location: Sector 4, Noida, Uttar Pradesh

Full job description

Job Title: CRM Merchandising

Location: Noida

Industry: Garment Exports / Apparel Manufacturing

Experience: 02–04 years (minimum 2 years in handling buyer accounts)

Company: The Sepia Labs Pvt. Ltd.

Position Overview

The role demands strategic thinking, operational precision, and a strong ability to build relationships across internal teams and with domestic and international clients.

As a CRM Merchandising, you will be responsible for delivering buyer satisfaction through consistent communication, timely execution, and a deep understanding of fashion business dynamics.

Key Responsibilities

Account Leadership & Buyer Interface

  • Manage large-scale buyer accounts across domestic and international markets.
  • Serve as the primary point of contact for all buyer communications, reviews, and escalations.
  • Ensure alignment with buyer SOPs and seasonal requirements.

Order Execution & Cross-Functional Coordination

  • Track order progress through T&A calendars; ensure timely approvals, production readiness, and dispatches.
  • Coordinate with internal departments – production, IE, QA, planning, and logistics – to ensure smooth execution.
  • Pre-empt risks and implement corrective actions to ensure on-time, in-full deliveries.

Required Qualifications & Skills

  • Minimum Graduate (Diploma/Degree in Fashion Technology, Apparel Merchandising will be a plus).
  • 02–04 years of relevant experience in apparel merchandising.
  • Proficiency in Excel, and production planning tools.
  • Exceptional communication, and decision-making skills.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

Speak with the employer

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