Key Account Manager

2 days ago

Delhi, Delhi, India Enterprise Minds, Inc Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Profile: Client Manager – Account Mining (IT Services)

Location:
Delhi, India

Job Type:
Full-Time

Department:
Client Success / Sales

Reports to:
Head of Client Success / Sales Director

Role Objective:

As a
Client Manager – Account Mining
, you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business.

Key Responsibilities:

Client Management & SPOC

  • Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication.
  • Understand the client's business goals, technology landscape, and pain points to tailor services and support.
  • Conduct regular review meetings, performance updates, and feedback sessions.

Account Mining & Growth

  • Identify and pursue opportunities for upselling and cross-selling IT services and solutions.
  • Collaborate with internal technical and sales teams to develop value-driven proposals.
  • Track account growth metrics and ensure alignment with revenue targets.

Client Onboarding & Transition

  • Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination.
  • Ensure clear communication of project scope, expectations, and timelines.
  • Seamlessly transition clients to operational support teams post-implementation.

Sales & Support Collaboration

  • Work closely with the pre-sales and technical teams to align solutions with client requirements.
  • Assist with RFP responses, proposal development, and solution demos.
  • Escalate and resolve client issues in collaboration with service delivery and support teams.

Reporting & Documentation

  • Maintain accurate CRM records of client interactions, opportunities, and support tickets.
  • Provide internal reporting on account health, risks, and growth forecasts.

Candidate Profile:

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • MBA is a plus.

Experience:

  • 3–5 years of experience in client/account management, preferably in IT services or solutions.
  • Proven track record of account mining and expanding client relationships.

Skills:

  • Strong interpersonal and communication skills.
  • Ability to identify business needs and align them with technical solutions.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).
  • Project coordination or delivery experience is a plus.

Why Join Us?

  • Dynamic, client-focused role with impact on business growth.
  • Work with leading technology teams and innovative IT solutions.
  • Collaborative and growth-oriented work culture based in Bangalore.

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