Operations Director

JOB DESCRIPTION

Are you ready to shape the future of payments at one of the world's most innovative banks? Join us and make a global impact by leading teams that power real-time transactions across markets. This is your opportunity to drive operational excellence, champion automation, and ensure seamless service delivery. Collaborate with talented professionals and influence the evolution of payment solutions. Be part of a team that values creativity, strategic thinking, and continuous improvement.

As an Executive Director in Payment Operations – Real Time Payments, you lead our global team in delivering seamless, compliant, and efficient payment solutions. You partner with cross-functional groups to manage daily operations and drive strategic initiatives. You help us scale our product with minimal cost increase, while ensuring regulatory requirements are met. You empower teams across regions to innovate and automate processes. Together, we create a resilient and future-ready payments ecosystem.

Job Responsibilities

• Lead and manage global operations for the real-time payments business
• Maintain a robust 24x7 operating model for seamless service delivery
• Develop and establish regional and global operational standards
• Implement quality frameworks to prevent repeat errors and incidents
• Oversee daily operations, proactively addressing challenges
• Collaborate with Operations, Product, Technology, Audit, Compliance, and Regulators
• Onboard new branches with minimal operational impact
• Drive strategic thinking while managing granular day-to-day issues
• Ensure compliance with regulatory requirements across regions
• Build and motivate high-performing teams globally

Required Qualifications, Capabilities, and Skills

• 10 years of experience in Operations with direct experience in Payments
• Strong knowledge of emerging payments in global markets
• Understanding of regulatory requirements for real-time payments in APAC and EMEA
• Proactive in identifying and addressing quality, standards, and control gaps
• Excellent interpersonal and cross-functional partnership skills
• Clear and confident communicator at all organizational levels
• Logical and structured approach to planning, problem solving, and decision-making
• Solid awareness of controls and risk management protocols
• Self-starter with ability to manage workload and deliverables independently
• Flexible to support business needs in a 24x7 environment

Preferred Qualifications, Capabilities, and Skills

• Proficiency in Excel and PowerPoint for clear storyboarding
• Awareness of advanced controls and risk management protocols
• Knowledge of user tools such as JIRA and Alteryx
• Experience applying Artificial Intelligence solutions to business problems

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.