Director - Operations

1 week ago

Mumbai, Maharashtra, India AKMV Consultants Pvt Ltd Full time
Position: Director – Business Operations
Industry: Facilities Management
Location: Can be based anywhere PAN India

About the Role

The Director – Business Operations will be responsible for leading, scaling, and optimising the overall operational strategy of the organisation. This role requires a seasoned FM professional who understands Integrated Facility Management (IFM), manpower-heavy service delivery, client management, and multi-location operations.

Key Responsibilities

Operational Leadership

  • Lead day-to-day business operations across soft services, technical services, security, housekeeping, and specialised FM offerings.

  • Drive operational excellence by establishing robust performance metrics, SLAs, and compliance frameworks.

  • Oversee budgeting, resource planning, and P&L for all operational verticals.

Client & Stakeholder Management

  • Build strong relationships with key clients and ensure high service delivery standards.

  • Address escalations, conduct business reviews, and ensure contract retention and customer satisfaction.

  • Partner with cross-functional teams—HR, Finance, Procurement, BD—to support operational continuity.

Business Strategy & Growth

  • Contribute to long-term strategic planning and expansion goals.

  • Identify process improvement areas and introduce best practices for efficiency and scalability.

  • Support business development teams in solutioning, pricing, and operational feasibility during bids.

Team Leadership & Development

  • Lead and mentor regional and functional operational heads.

  • Drive a performance-driven culture and ensure capability building across teams.

Eligibility Criteria

  • Experience: 15–25 years in the Facilities Management industry, with at least 5 years in a senior leadership role.

  • Industry: Mandatory experience in FM/IFM/Facility Services/Property Operations.

  • Age: Below 50 years.

  • Qualification: Graduate; MBA preferred (not mandatory).

  • Strong expertise in operations management, client relationship handling, and multi-site service delivery.

Key Skills

  • Operational Excellence & Governance

  • P&L & Budget Management

  • Client Relationship & Retention

  • Service Delivery Leadership

  • Team Management

  • Strategic Thinking

  • Problem Solving & Decision Making

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