Operations Director

4 days ago

Mumbai, Maharashtra, India JPMorganChase Full time
Description

Are you ready to shape the future of payments at one of the world's most innovative banks? Join us and make a global impact by leading teams that power real-time transactions across markets. This is your opportunity to drive operational excellence, champion automation, and ensure seamless service delivery. Collaborate with talented professionals and influence the evolution of payment solutions. Be part of a team that values creativity, strategic thinking, and continuous improvement.

As an Executive Director in Payment Operations – Real Time Payments, you lead our global team in delivering seamless, compliant, and efficient payment solutions. You partner with cross-functional groups to manage daily operations and drive strategic initiatives. You help us scale our product with minimal cost increase, while ensuring regulatory requirements are met. You empower teams across regions to innovate and automate processes. Together, we create a resilient and future-ready payments ecosystem.

Job Responsibilities

  • Lead and manage global operations for the real-time payments business
  • Maintain a robust 24x7 operating model for seamless service delivery
  • Develop and establish regional and global operational standards
  • Implement quality frameworks to prevent repeat errors and incidents
  • Oversee daily operations, proactively addressing challenges
  • Collaborate with Operations, Product, Technology, Audit, Compliance, and Regulators
  • Onboard new branches with minimal operational impact
  • Drive strategic thinking while managing granular day-to-day issues
  • Ensure compliance with regulatory requirements across regions
  • Build and motivate high-performing teams globally

Required Qualifications, Capabilities, and Skills

  • 10 years of experience in Operations with direct experience in Payments
  • Strong knowledge of emerging payments in global markets
  • Understanding of regulatory requirements for real-time payments in APAC and EMEA
  • Proactive in identifying and addressing quality, standards, and control gaps
  • Excellent interpersonal and cross-functional partnership skills
  • Clear and confident communicator at all organizational levels
  • Logical and structured approach to planning, problem solving, and decision-making
  • Solid awareness of controls and risk management protocols
  • Self-starter with ability to manage workload and deliverables independently
  • Flexible to support business needs in a 24x7 environment

Preferred Qualifications, Capabilities, and Skills

  • Proficiency in Excel and PowerPoint for clear storyboarding
  • Awareness of advanced controls and risk management protocols
  • Knowledge of user tools such as JIRA and Alteryx
  • Experience applying Artificial Intelligence solutions to business problems

  • Director - Operations

    1 week ago

    Mumbai, Maharashtra, India AKMV Consultants Pvt Ltd Full time

    Position: Director – Business OperationsIndustry: Facilities ManagementLocation: Can be based anywhere PAN IndiaAbout the RoleThe Director – Business Operations will be responsible for leading, scaling, and optimising the overall operational strategy of the organisation. This role requires a seasoned FM professional who understands Integrated Facility...

  • Operations Director

    2 weeks ago

    Navi Mumbai, Maharashtra, India TaskUs Full time US$ 7,50,000 - US$ 18,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Director

    2 weeks ago

    Mumbai, Maharashtra, India Numbrs Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Director based in Mumbai. The Director will be responsible for overseeing daily operations, developing and implementing strategies, making critical decisions, and ensuring the company's financial health. The Director will also manage and mentor staff, develop policies and procedures, and represent the...

  • Operations Director

    12 hours ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    JOB DESCRIPTIONAre you ready to shape the future of payments at one of the world's most innovative banks? Join us and make a global impact by leading teams that power real-time transactions across markets. This is your opportunity to drive operational excellence, champion automation, and ensure seamless service delivery. Collaborate with talented...

  • Associate Director – Third Party Risk Management

    2 days ago

    Mumbai, Maharashtra, India Cubical Operations - We Hire Full time

    Job TitleAssociate Director – Third Party Risk Management (TPRM)LocationMumbaiExperience10+ years of relevant experiencePreferred BackgroundBig 4 / Leading consulting firmsGlobal Captive Center (GCC) / Global In-House Center (GIC) experience –strongly preferred (project or program-based exposure acceptable)Role OverviewThe Associate Director – TPRM...

  • Executive Assistant To the Director

    4 hours ago

    Mumbai, Maharashtra, India Libratherm Instruments Full time

    > Executive Assistant to the Director (Technical & Operations)Seeking a Technical Executive Assistant to Work Closely with the Leadership TeamLibratherm Instruments Private Limited is looking for a competent Technical Executive Assistant to support and work directly with our top management.Please note: This is not a conventional secretarial position.We are...

  • Creative Director

    4 days ago

    Mumbai, Maharashtra, India Atom Ant Studios Full time

    Company DescriptionAtom Ant Studios is a comprehensive solution provider catering to various aspects of media production, including pre-production services like scripting, storyboarding, and planning shoots. The company excels in production with in-house directors and producers renowned for their work with celebrities and A-list global talent....

  • assistant director of finance

    2 weeks ago

    Mumbai, Maharashtra, India Hyatt Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Finance is responsible to assist the Director of Finance in managing the department, through planning, organizing, directing...

  • Assistant to the Executive Director

    2 weeks ago

    Mumbai, Maharashtra, India Libratherm Instruments Pvt. Ltd. Full time

    Seeking a Technical Executive Assistant to Work Closely with the Leadership TeamLibratherm Instruments Private Limited is looking for a competentTechnical Executive Assistantto support and work directly with our top management.Please note:This is not a conventional secretarial position.We are seeking aproactive engineering professional, preferably with a...

  • Executive Assistant To the Director

    8 hours ago

    Mumbai, Maharashtra, India Libratherm Instruments Full time

    Seeking a Technical Executive Assistant to Work Closely with the Leadership TeamLibratherm Instruments Private Limited is looking for a competent Technical Executive Assistant to support and work directly with our top management.Please note: This is not a conventional secretarial position.We are seeking a proactive engineering professional , preferably...