Quality Analyst

Job Title: Quality AnalystExperience: 35 YearsLocation: Okhla phase 1, New DelhiDepartment: MarketingEmployment Type: Full-TimeRole Overview;The Quality Analyst will be responsible for monitoring, auditing, and evaluating customerinteractions (calls, emails, and other channels) to ensure compliance with quality standardsand provide actionable insights to...

Looking for a QULAITY ANALYST AND ASSOCIATE QUALITY MANAGER for DELHI Airport project Criteria : Quality Analyst Years of experience : 5 to 8 years Skills Required: Awareness or Certification of CMMI V 3.0 DEV & SVC, ITIL V4.0 are Mandatory, ISO 9K, and ISO 27K is good to have Criteria : Associate Quality Manager Years of experience : 10+ years Skills...

Job Title: Quality Analyst Experience: 35 Years Location: Okhla phase 1, New Delhi Department: Marketing Employment Type: Full-Time Role Overview; The Quality Analyst will be responsible for monitoring, auditing, and evaluating customer interactions (calls, emails, and other channels) to ensure compliance with quality standards and provide actionable...

Key Responsibilities• Monitor live and recorded calls, chats, or emails to evaluate agent performance.• Provide detailed feedback to agents on quality scores and areas of improvement.• Maintain and analyze QA reports to track performance trends.• Conduct quality audits and share regular MIS and dashboards with management.• Collaborate with team...

Required Spanish Quality Analyst @ USA Travel DomainExperience - Min 10 months to 5 years in quality Profile- Call AuditingSalary - as per company normsContact me Hr Alka

Job Title: Quality AnalystLocation: Remote/ OnsiteJob Type: Full-timeReports To: Quality Assurance ManagerExperience: 1 to 4 YearsSalary: As per market standardsJob Summary:A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying defects, conducting audits and...

The Quality Analyst will support a government project by ensuring quality control, compliance, and continuous improvement in line with government standards and project goals. The role involves analyzing processes, developing test cases, conducting audits, and creating reports to help maintain the quality of deliverables and enhance project performance.Key...

Role OverviewWe are seeking a full-time, on-site Quality Analyst to monitor calls.Key Responsibilities:Strong proficiency in both written and spoken English.Ability to monitor calls.Provide feedback and coaching to agents for performance improvement.Offer clear guidance to associates to enhance their performance.Ensure awareness of quality and agent behavior...

Job Title:Bilingual Quality Analyst (Spanish & English)Experience:2 – 4 yearsJob Summary:We are looking for a detail-oriented and experiencedQuality Analystfluent in bothSpanish and Englishto join our team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions, ensuring compliance with...

We are looking for Quality Analyst for US Voice processThose who have min 1yr of exp Salary upto 35k (or else candidate's interview)US Shift + both side cab facilityExcellent comms skills requiredGurugram Call me