
Product Operations Executive
2 weeks ago
Role: Operations Executive
Roles & Responsibilities
1. Webinar & Tech Support
Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
Provide real-time technical support for audio, video, or connectivity issues.
Maintain accurate attendance and feedback records.
Audit webinar quality and suggest improvements
2. Technical Support
Troubleshoot software, platform, and connectivity issues.
Maintain a knowledge base for recurring problems
3. Operations Support
Respond to participant queries via email and chat.
Support onboarding and gather feedback for service enhancement
4. Data Maintenance
Update and manage participant databases, attendance, and feedback logs.
Ensure data accuracy and generate reports.
Collaborate with teams to resolve discrepancies
5. Process Improvement
Stay updated on educational technology trends.
Suggest and implement workflow improvements.
Participate in training and upskilling initiatives
Candidate Requirements
Required Skills
Strong written and verbal communication in English.
Proficiency in MS Excel/Google Sheets and MS Word/Google Docs.
Problem-solving skills, especially in technical troubleshooting
Preferred (Not Mandatory)
Basic knowledge of SQL, APIs, or AI concepts.
Prior experience in operations or data management.
Education
- Bachelors degree in Business, Computer Applications, or Technology
Other
Must have a personal laptop
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