
Executive Operations
2 days ago
- Purpose
Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area
- Key Responsibilities
Responsibilities
Financial
- Support Area Head in developing the budget for the Area
- Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
Operational
- Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
- Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
- Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
- Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
- Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
- Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
- Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals
People
- Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Optimize costs in the Area
- % reduction in Operating Costs for the area (i.e. OCPK and OCPM)
Reach Enhancement
- Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)
Drive service quality and excellence in the Area
- Overall adherence to area service quality in terms of Net Service Levels (NSL)
- Delivery performance as per transit time for all products
- % undelivered shipments
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
- Achievement of target NPS Scores for the Area
Ensure Security of Shipments
- Number of open security related cases in the Area
Ensure Regulatory Compliance
- Compliance to all applicable regulatory requirements
Drive Operations of Channel Partners attached to the Area
- Operational Performance of
- RSPs
- PDAs
- Delivery Agents
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the Area (measured as shipments/ employee )
- % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Support Employee Capability Building
- % Key area positions with identified successors / potential successors
Drive employee morale and engagement
- Employee Attrition (%)
- PDA Attrition (%)
-
Operations Executive
7 days ago
Kolkata, West Bengal, India Connect2Learn Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionConnect2Learn is an initiative dedicated to encouraging children aged 5-17 to become imaginative and innovative problem solvers. We provide a platform where kids can explore their creativity and develop critical thinking skills. Our mission is to create an engaging learning environment that nurtures young minds to think outside the box and...
-
Operations Executive
2 weeks ago
Kolkata, West Bengal, India WishCare Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for an Operations Executive- Supply Chain who will be responsible for overseeing the day-to-day operations of the company. The Operations Executive will work closely with the management team to develop and implement operational strategies to improve efficiency, quality, logistics and customer...
-
Operations Executive
3 hours ago
Kolkata, West Bengal, India Integrated Personnel Services Full time ₹ 16,000 - ₹ 18,000 per year1. Job Title: Operations Executive Last Mile (15 Vacancies)Location: Amtala, JaynagarExperience: 2 to 3 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.)Qualification: Graduate | Age: 2428 | Male/FemaleRelocation: Open to relocation within West Bengal/TripuraResponsibilities:Manage daily last-mile delivery operationsLead & coordinate...
-
Operations Executive
2 days ago
Kolkata, West Bengal, India Terra Motors Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per yearEmbarking on a new chapter in my professional journey as an Operations Executive at Terra Finance, in-house Non-Banking Financial Company of Terra Motors Corporation.Eager to learn, contribute and generate value.
-
Business Operations Executive
2 days ago
Kolkata, West Bengal, India Minds Journal Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per yearBusiness Operations ExecutiveLocation:Kolkata (On-site), Sector 5, Salt Lake City, KolkataAbout the RoleWe are looking for aBusiness Operations Executiveto support our HR, administrative, and operational functions while also contributing to overall business efficiency. This is a dynamic role suited for someone who is organized, detail-oriented, and eager to...
-
MIS & Operations Executive (Operations Team)
1 week ago
Kolkata, West Bengal, India 123Stores E Commerce Full time ₹ 3,00,000 - ₹ 5,00,000 per yearMIS & Operations Executive (Operations Team)The operations executive's primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders, and ensuring the timely completion and resolution of transactional...
-
HR Operations Executive
4 weeks ago
Kolkata, West Bengal, India Websol Energy System Limited Full timeJob Title: HR Operations Executive / HR Executive / Sr. HR ExecutiveExperience Required: 4-6 YearsLocation: Websol, Falta (SEZ)Job Summary:We are seeking a proactive and detail-oriented HR professional to manage end-to-end HR Operations. The role involves handling payroll processing, statutory compliances (PF, ESIC, Gratuity, Bonus, etc.), employee lifecycle...
-
MIS Executive(Operations
11 hours ago
Kolkata, West Bengal, India Cubic HR Full time ₹ 2,40,000 - ₹ 3,60,000 per yearPosition Title: MIS ExecutiveDepartment: Operations / IT / Administration / Finance (depends on company structure)Reports To: Manager / Senior MIS Executive / Department HeadLocation: [Specify Location]Employment Type: Full-timeJob Summary:The MIS Executive is responsible for managing and analyzing data to support business decisions. This role involves...
-
Travel Operations Executive
4 weeks ago
Kolkata, West Bengal, India Travelxp Full timeJob Title: Travel Operations Executive (Holiday Operations Executive)Location: MumbaiCTC: 4.2 - 4.8 LPAExp: 2-3 years Shit: 5 Days (Morning), Rotational ShiftTravelxp India Private Limited is an affiliate company Celebrities Management which owns & operates Travelxp TV the world's leading travel channel. Travelxp.com is an OTA dealing with HNI customers and...
-
Golf Operations Executive
2 days ago
Kolkata, West Bengal, India TSG Academy Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGolf Operations ExecutiveThe RoleWe are seeking a seasoned and strategicGolf Operations Executivewith3-5 years of experienceto lead the daily management and strategic growth of Tarun Sardesai Golf (TSG) Academy's satellite centre at the Royal Calcutta Golf Club. In this role, you will be responsible for driving operational excellence and business...