Executive Operations

2 days ago

Kolkata, West Bengal, India Blue Dart Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Purpose

Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area

  • Key Responsibilities

Responsibilities
Financial

  • Support Area Head in developing the budget for the Area
  • Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

  • Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
  • Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
  • Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
  • Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
  • Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
  • Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
  • Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals

People

  • Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers
  • Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
  • Key Result Areas and Key Performance Indicators

S. No
Key Result Areas
Key Performance Indicators
Optimize costs in the Area

  • % reduction in Operating Costs for the area (i.e. OCPK and OCPM)

Reach Enhancement

  • Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)

Drive service quality and excellence in the Area

  • Overall adherence to area service quality in terms of Net Service Levels (NSL)
  • Delivery performance as per transit time for all products
  • % undelivered shipments
  • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
  • Achievement of target NPS Scores for the Area

Ensure Security of Shipments

  • Number of open security related cases in the Area

Ensure Regulatory Compliance

  • Compliance to all applicable regulatory requirements

Drive Operations of Channel Partners attached to the Area

  • Operational Performance of
  • RSPs
  • PDAs
  • Delivery Agents

Drive Operations Process Efficiency and capability

  • % increase in operational productivity in the Area (measured as shipments/ employee )
  • % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

  • % Key area positions with identified successors / potential successors

Drive employee morale and engagement

  • Employee Attrition (%)
  • PDA Attrition (%)

  • Operations Executive

    7 days ago

    Kolkata, West Bengal, India Connect2Learn Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionConnect2Learn is an initiative dedicated to encouraging children aged 5-17 to become imaginative and innovative problem solvers. We provide a platform where kids can explore their creativity and develop critical thinking skills. Our mission is to create an engaging learning environment that nurtures young minds to think outside the box and...

  • Operations Executive

    2 weeks ago

    Kolkata, West Bengal, India WishCare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for an Operations Executive- Supply Chain who will be responsible for overseeing the day-to-day operations of the company. The Operations Executive will work closely with the management team to develop and implement operational strategies to improve efficiency, quality, logistics and customer...

  • Operation Executive

    1 week ago

    Kolkata, West Bengal, India Actualresource Manpower Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,52,000 per year

    About the Role:We are seeking a proactive and detail-oriented Operation Executive to join our team. The idealcandidate will be responsible for managing day-to-day operational activities, ensuring smoothinventory flow, coordinating with vendors, and optimizing internal processes to achieve businessefficiency.Eligibility CriteriaMinimum qualification: Class...

  • MIS & Operations Executive (Operations Team)

    7 days ago

    Kolkata, West Bengal, India 123Stores E Commerce Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    MIS & Operations Executive (Operations Team)The operations executive's primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders, and ensuring the timely completion and resolution of transactional...

  • Golf Operations Executive

    2 days ago

    Kolkata, West Bengal, India TSG Academy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Golf Operations ExecutiveThe RoleWe are seeking a seasoned and strategicGolf Operations Executivewith3-5 years of experienceto lead the daily management and strategic growth of Tarun Sardesai Golf (TSG) Academy's satellite centre at the Royal Calcutta Golf Club. In this role, you will be responsible for driving operational excellence and business...

  • Operations Executive

    2 days ago

    Kolkata, West Bengal, India Senco Gold Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    1) Collaborate with the Operations team to support the smooth functioning of various operational processes.2) Assist in managing and organizing data using Microsoft Excel ensuring accuracy and attention to detail in data entry and analysis.3) Generate reports and provide insights through data analysis to support decision-making and process improvements.4)...

  • Business Development Executive

    5 days ago

    Kolkata, West Bengal, India SIB Operations And Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesIdentify potential customers for Gold loans and cross-sell relevant products.Develop strong relationships with existing clients to increase repeat business and referrals.Conduct field visits to meet new prospects, understand their financial needs, and provide tailored loan solutions.Collaborate with internal teams to resolve...

  • Operations Executive

    7 days ago

    Kolkata, West Bengal, India Crpl Infra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Execute day-to-day warehouse activities – inbound, put-away, picking, dispatch & reporting. Required Candidate profile2–4 yrs in warehouse/3PL ops. Hands-on with WMS, Excel & team handling.

  • Operation Executive

    7 days ago

    Kolkata, West Bengal, India Wonder Images Private Limited Full time ₹ 12,000 - ₹ 1,44,000 per year

    Data Entry Operator job description should contain the following duties and responsibilities:Transfer data from paper formats into database systemsType in data provided directly from customers or other partiesCreate and manage spreadsheets with large numbers of figuresVerify data by comparing it to source documentsUpdate existing dataProduce reportsRetrieve...

  • Engagement Executive-Marketing Operations

    5 days ago

    Kolkata, West Bengal, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionCapgemini's Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients.We are...