Sales Executive

About Wolf Casa -

Wolf Casa stands as one of India's most distinguished names in the furniture and home décor industry, celebrated for its premium, customized, and contemporary furnishing solutions. With an unwavering commitment to transforming living and workspaces, the brand blends style, comfort, and functionality to create environments that truly resonate with individuality. Over the years, Wolf Casa has earned the trust of both residential and commercial clients, becoming a preferred partner for curated interior experiences.

Expanding beyond furniture, Wolf Casa offers an integrated spectrum of interior solutions, including premium tiles, sanitary products, and end-to-end interior consultancy. From developing meticulous architectural plans to curating refined window and door décor, fittings, and sanitary essentials, the company brings every element of a space into elegant alignment. With extensive exposure to global markets, Wolf Casa infuses international quality standards, contemporary design sensibilities, and sophisticated craftsmanship into every project—creating interiors that are cohesive, refined, and truly world-class.

Job Summary

● The Sales Executive is responsible for providing exceptional customer service and driving sales growth by advising customers on furniture selection, offering in-depth product knowledge, and ensuring a seamless buying experience. The ideal candidate will be a highly motivated, sales-driven individual with an interest in home furnishings and interior design.

Key Responsibilities

1. Sales & Revenue Generation

● Greet customers warmly and engage them to understand their specific furniture and home furnishing needs and preferences.

● Present, demonstrate, and explain product features, benefits, and differences (materials, construction, styles, and functionality).

● Proactively recommend suitable furniture solutions, taking into account the customer's space, budget, and aesthetic goals, sometimes incorporating basic interior design principles.

● Effectively communicate pricing, financing options, warranty information, and delivery details.

● Master negotiation and closing techniques to meet and exceed personal and store sales targets and key performance indicators (KPIs).

● Actively promote complementary products (e.g., accent pieces, rugs, protection plans) to maximize sales value.

2. Customer Relationship Management

● Build and maintain long-term relationships with customers to encourage repeat business and generate referrals.

● Handle customer inquiries, concerns, and complaints professionally and promptly, ensuring a high level of customer satisfaction.

● Follow up with customers after the sale to ensure satisfaction, address any post-delivery issues, and solicit feedback.

● Maintain accurate records of customer interactions, sales pipeline, and orders using the Point of Sale (POS) and Customer Relationship Management (CRM) systems.

3. Store Operations & Merchandising

● Maintain a comprehensive, up-to-date knowledge of all product lines, current sales, promotions, and inventory status.

● Ensure the sales floor and personal work area are clean, organized, and visually appealing according to company merchandising standards.

● Assist with the arrangement and display of new merchandise, ensuring all items are correctly priced and labeled.

● Accurately process all sales transactions, orders, financing agreements, and payment collections.

Qualifications

● High School Diploma or equivalent required.

● Associate's or Bachelor's degree in Business, Retail, or Interior Design preferred.

Experience:

● 3+ years of experience in retail sales, preferably in furniture, home décor, or a high-value retail environment.

● Proven track record of meeting or exceeding sales targets.

Skills & Competencies:

● Strong Sales Acumen: Proven ability to present, negotiate, and close sales effectively.

● Excellent Communication: Exceptional verbal and written communication, with the ability to build rapport quickly.

● Product Knowledge Interest: A passion for and ability to quickly learn about furniture materials, design styles, and construction.

● Customer-Focused: Dedication to providing a positive and memorable customer experience.

● Organizational Skills: Highly organized with attention to detail for processing orders and managing follow-up.

● IT Proficiency: Basic math skills and proficiency in using POS and CRM systems.

Working Conditions

● This role involves standing and walking for extended periods on the sales floor.

● Must be able to work a flexible schedule, including weekends, holidays, and peak retail hours.

● Occasional lifting or moving of light merchandise/samples may be required.