Service Manager
5 days ago
Position Summary
The Service Manager is responsible for overseeing the overall operations of the workshop, ensuring high-quality service delivery, customer satisfaction, efficient workflow, and achievement of service revenue targets. This role manages technicians, advisors, floor in-charge, and support staff to maintain smooth service operations.
Key Responsibilities
1. Workshop Operations Management
- Plan and monitor daily workshop activities.
- Allocate jobs to mechanics based on skill and workload.
- Ensure timely completion of vehicles (free service, paid service, running repairs).
- Monitor bay utilization and productivity.
- Review job cards and ensure proper documentation.
2. Customer Handling
- Address customer concerns and ensure maximum satisfaction.
- Handle escalated complaints professionally.
- Ensure timely delivery of vehicles.
- Conduct post-service follow-up calls as required.
3. Team Management
- Supervise Service Advisors, Mechanics, Floor Supervisors, and Washers.
- Conduct daily briefings and assign targets.
- Train and motivate team for performance improvement.
- Monitor technician productivity, efficiency, and attendance.
4. Quality Control
- Ensure repairs comply with OEM standards.
- Validate final inspection checklist before delivery.
- Minimize repeat jobs and quality-related complaints.
5. Revenue & KPI Achievement
- Achieve monthly service revenue targets.
- Improve workshop productivity, efficiency, and labour margin.
- Drive upselling of accessories, AMC, RSA, and value-added services.
- Maintain high CSI (Customer Satisfaction Index).
6. Inventory & Parts Coordination
- Coordinate with the Spare Parts Manager for availability of parts.
- Reduce job delays due to parts shortages.
- Monitor consumption of lubricants and consumables.
7. Compliance & Safety
- Ensure workshop safety standards are followed.
- Maintain 5S, tools, equipment, and cleanliness.
- Adhere to company and OEM guidelines.
Qualifications & Skills
- Diploma/Graduate in Automobile or Mechanical Engineering.
- 5–10 years of experience in service operations (Two-wheeler industry preferred).
- Strong technical knowledge of two-wheelers.
- Good communication, team management, and customer-handling skills.
- Ability to handle pressure and meet targets.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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