Telecaller

2 days ago

Thoothukudi, Tamil Nadu, India Pearl Motors Pvt Ltd Full time ₹ 9,000 - ₹ 1,20,000 per year

Job Summary:

Responsible for handling inbound and outbound customer calls related to sales, service reminders, feedback, and follow-ups. Ensures customer satisfaction by providing accurate information and maintaining good communication with customers.

Key Responsibilities:1. Customer Communication:

  • Make outbound calls to customers for service reminders, feedback, and follow-ups.
  • Handle inbound calls regarding product or service inquiries.
  • Maintain a courteous and professional tone in all communications.
  • Provide information about new models, offers, and promotions.

2. Service & Sales Follow-up:

  • Call customers for vehicle service booking reminders.
  • Collect and record customer feedback (CSI) after service or delivery.
  • Follow up with potential leads generated from showroom visits, camps, or campaigns.
  • Coordinate with sales advisors and service advisors to ensure customer requests are addressed.

3. Record Keeping & Reporting:

  • Update customer details and call status in DMS / CRM system.
  • Maintain a daily call log and report to the manager.
  • Track and report pending follow-ups and customer concerns.

4. Customer Relationship Management:

  • Maintain a strong relationship with existing customers.
  • Handle complaints politely and escalate issues to concerned departments when necessary.
  • Contribute to improving customer satisfaction index (CSI).

Key Skills Required:

  • Good communication skills in Tamil and English (additional local languages an advantage).
  • Pleasant voice and professional telephone etiquette.
  • Basic computer and MS Office knowledge.
  • Patience, active listening, and customer-oriented attitude.

Qualification & Experience:

  • Qualification: Any Degree (with computer knowledge).
  • Experience: 1–3 years in telecalling / customer service (preferably in automobile sector).
  • Freshers with good communication skills may also apply.

Job Type: Full-time

Pay: ₹9, ₹12,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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