Manager - Compensation Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Manager, Compensation Operations is a critical leadership role responsible for driving efficiency, compliance, and excellence across the organization's global compensation programs. The role will lead the delivery and flawless execution of global compensation programs and processes and spearhead transition and transformation efforts, successfully identifying, migrating, and streamlining operational work from the Total Rewards and Mobility COEs into the ES Global Operations team.

Key Roles and Responsibilities:

• Program Execution: Oversee the efficient, accurate, and compliant execution of core global programs, including Annual/mid-cycle pay structures, incentive plan administration, Salary corrections, benchmarking processes, and compensation query management.

• Roadmap Development: Create and own the roadmap for expanding the scope of compensation and mobility support delivered by the Global Operations Centre.

• Operational Transition: Partner closely with Total Rewards and Mobility COE leaders to strategically identify, plan, and execute the successful transition of operational programs and processes into the ES Operations Team.

• Stakeholder Engagement: Engage with senior leaders and global stakeholders to build partnerships, understand local nuances, and ensure solutions are agile and aligned with overall business and HR philosophy.

• Strategic Alignment: Serve as the Subject Matter Expert (SME), ensuring that all compensation and mobility strategies implemented by the team align with business goals and organizational philosophy.

• Team Leadership: Lead, manage, and mentor the existing team of Compensation and Mobility Specialists, fostering a high-performance culture focused on accuracy and customer service.

• Compliance & Risk Management

• Data Analysis: Analyze operational and program data to identify trends, deliver clear explanations of metrics and impacts, and use data insights to plan for future compensation programs and support business growth/expansion.

• Continuous Improvement: Drive standardization and consistent employee experience across aligned regions. Constantly focus on Optimization and Automation of work to bring about significant efficiency gains.

• Case Management & Metrics: Oversee the Case Management function, ensuring strict adherence to Service Level Agreements (SLAs), high Customer Satisfaction (CSAT) scores, and other operational metrics.

Required Skills & Qualifications:

• 12+ years of progressive experience in HR Operations, with a strong emphasis on Total Rewards (Compensation) and Mobility Management.

• Proven experience in managing people/teams and demonstrating ability to lead by example to deliver an excellent employee experience.

• Strong skills in transition management and a proven, verifiable track record of moving operational work from COEs/Central teams to shared Service Hubs.

• Strong project management skills with demonstrated experience managing complex cross-functional projects on-time, identifying and resolving issues and risks.

• In-depth knowledge of global compensation models, incentive plans, and employee mobility/relocation programs.

• Familiarity with HCM and Compensation systems like Workday, SAP, Peoplesoft, and Beqom, Anaplan etc

• Excellent communication skills, including the ability to work and influence senior stakeholders.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.