Senior Manager, Incentive Compensation Design

What you will do

This is a high-impact role responsible for end-to-end incentive compensation (IC) management including design, analytics, operations, and platform innovation. The role will serve as a strategic and operational partner to Amgens U.S. Commercial organization.

Responsibilities

Key Integrator:

• Act as main point of contact and representative of the Oncology Business Unit and Rare Disease Business Unit Incentive Compensation team in India.

Talent Development:

• Train, develop, and manage talent to meet organizational needs.

Incentive Compensation Design & Analytics:

• Lead the strategic development and implementation of IC design solutions.
• Drive the creation of analytics frameworks to evaluate IC outcomes relative to brand goals.
• Ensure all modifications to incentive plans are compliant with internal policies and governance protocols.
• Oversee execution and innovative delivery of all aspects of IC design and analytics (e.g. scenario modeling, quota-setting, ROI analytics, financial modelling, etc.).
• Continuously monitor industry best practices, benchmarking data, and market trends to drive innovation and strategic value to US sales leadership.

Operational Excellence and Delivery:

• Lead end-to-end delivery of IC program operations ensuring quality, scalability, and efficiency.
• Promote best practices in incentive systems and quality control.
• Establish and enforce governance standards with robust documentation, audit trails, and control mechanisms.
• Manage the IC technology platform in partnership with IT, vendors, and stakeholders to enhance capabilities and manage change initiatives.
• Serve as subject matter expert on data utilized for incentive compensation, providing strategic insights and solutions.

Automation & AI:

• Lead piloting, planning, and implementation of automation across Incentive Compensation
• Support development and adoption of AI/ML solutions within Amgens AI ecosystem by identifying use cases, offering domain expertise, and validating model outputs.

Continuous Improvement:

• Lead the identification and prioritization of opportunities for enhancement across capabilities and processes.

Business Impact & Collaborator Management:

• Ensure capability solutions drive tangible business outcomes.
• Collaborate with stakeholders to refine requirements, measure impact, and report progress.

Basic Qualifications

• Masters degree & 14+ years of experience in Incentive Compensation strategy and operations OR
• Bachelors degree & 16+ years of experience in Incentive Compensation strategy and operations AND
• 3+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resources.

Preferred Qualifications

• Experience in sales force effectiveness, sales operations, and field platforms in the bio/pharmaceutical industry and/or consulting.
• Experience in oncology and/or rare disease therapeutic areas.
• Analytical Skills: Ability to analyze data, identify trends, make data-driven decisions; proficiency in Excel, SQL, and visualization tools.
• Technical Proficiency: Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important.
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to analytics and operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Effective verbal, written, and presentation skills for diverse audiences, including senior management.
• Innovation: Comfortable challenging the status quo with creative solutions.
• Change Management: Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team