Front Office Associate

4 days ago

Indore, Madhya Pradesh, India Acotel Hotels Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,72,000 per year

Key Roles and Responsibilities:Guest Services

  • Greet guests warmly and ensure a smooth check-in and check-out experience.
  • Handle guest requests, inquiries, and complaints professionally and promptly.
  • Provide information about the hotel, available services, local attractions, and transportation.
  • Maintain guest privacy and confidentiality at all times.

Reservation & Room Management

  • Process reservations via phone, email, or walk-ins accurately.
  • Coordinate with the housekeeping and maintenance teams for room readiness.
  • Update room availability and guest details in the Property Management System (PMS).

Billing & Payments

  • Handle billing, invoices, and payment transactions accurately.
  • Ensure proper posting of charges and maintain correct folio records.
  • Balance cash and credit transactions at the end of the shift.

Communication & Coordination

  • Liaise with all departments to ensure guest satisfaction and service efficiency.
  • Maintain proper communication logs and handover reports for the next shift.
  • Report any unusual incidents or security concerns to the management immediately.

Job Types: Full-time, Fresher

Pay: ₹8, ₹14,484.44 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Front Office: 1 year (Required)

Work Location: In person

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