Front Office Associate
5 days ago
Key Roles and Responsibilities:Guest Services
- Greet guests warmly and ensure a smooth check-in and check-out experience.
- Handle guest requests, inquiries, and complaints professionally and promptly.
- Provide information about the hotel, available services, local attractions, and transportation.
- Maintain guest privacy and confidentiality at all times.
Reservation & Room Management
- Process reservations via phone, email, or walk-ins accurately.
- Coordinate with the housekeeping and maintenance teams for room readiness.
- Update room availability and guest details in the Property Management System (PMS).
Billing & Payments
- Handle billing, invoices, and payment transactions accurately.
- Ensure proper posting of charges and maintain correct folio records.
- Balance cash and credit transactions at the end of the shift.
Communication & Coordination
- Liaise with all departments to ensure guest satisfaction and service efficiency.
- Maintain proper communication logs and handover reports for the next shift.
- Report any unusual incidents or security concerns to the management immediately.
Job Types: Full-time, Fresher
Pay: ₹8, ₹14,484.44 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Front Office: 1 year (Required)
Work Location: In person
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