Service Desk Specialist

Job Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...

Role Overview:The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality...

Job Description We are looking for a Service Desk Specialist to provide first-level technical support to internal and external users. The role involves logging incidents, resolving issues, and ensuring smooth operation of IT services within defined SLAs. Key Responsibilities: - Serve as the first point of contact for users seeking technical assistance via...

Receives and handles calls for service, and follow agreed procedures to resolve tickets• Promptly allocates calls as appropriate• Logs incidents and service requests and maintains relevant records• Managing incidents and requests through the service management tool• Provide support for a wide range and constantly evolving applications, software &...

Receives and handles calls for service, and follow agreed procedures to resolve tickets• Promptly allocates calls as appropriate• Logs incidents and service requests and maintains relevant records• Managing incidents and requests through the service management tool• Provide support for a wide range and constantly evolving applications, software &...

We Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years...

🚨 We Are Hiring – Service Desk (L1) Support | Pune & Bangalore 🚨 Looking to work with a global leader in Business Process Management? We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions. 🖥️ Open Positions: 🔹 Freshers (Technical Background) – Pune 🔹 1+ Years Exp –...

Role & responsibilities1+ years of previous experience in IT helpdesk (Voice)Excellent communications skills (verbal and written)Knowledge on ITIL Framework and TerminologiesKnowledge on Windows, Mac operating systems & VDI environmentsDemonstrated problem solving capabilitiesAdhere to established Service Levels Agreements and ensure to follow up on the...

Required Exp - Min. 2 Years in IT Service Desk (International Voice) Designation - Technical Process Specialist Skills Required - EOP / MS Exchange/ Office 365 / MS outlook / Shareoint / MS Teams CTC- Upto 6 LPA Fixed + Allowances + Incentves (45k in hand) Notice - Immediate Graduate Location - Hyderabad (Gachibowli) Exp Considered only After...

Job Description Roles & Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Effectively managing, developing, and training the service desk team. - Ensuring that all processes...