service desk

6 days ago

Bengaluru Chennai Hyderabad, India Tata Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role: Service desk

keywords: Service desk,

Desired Experience Range: 3 - 5 years

Location of Requirement: Chennai, Bangalore, hyderbad,Mumbai,Indore

Responsibility Expectations from the role

1. Technical and system expertise (Windows OS, networking, active directory, DNS)

2. Customer support using telephone and computer skills

3. Excellent analytical skills and communication

4. Problem-solving and troubleshooting abilities

5. Time management

6. Teamwork and collaboration

7. Identify and diagnose issues and problems

8. Categorize and record reported queries and provide solutions

9. Support problem identification

10. Advise users on appropriate course of action

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