Service Desk Specialist

Job Description Following are the roles and responsibilities of Service Desk Analyst - Act as Single point of contact as Customer Global Service Desk - A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they...

Job Description Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 2 years of experience handling Service Desk services. - Fluency in English...

Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

We are seeking a dedicated and detail-orientedService Desk Specialistto join our dynamic team.In this role, you will be responsible for ensuring seamless user compliance and support processes, all while delivering exceptional customer service. You will play a critical role in maintaining operational excellence, assisting a global user base, and fostering a...

Job Description Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs....

Job Description The Contracts Administrator job is comprised of either a Customer Deal Desk Specialist or a Customer Deal Desk Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly and annual fiscal cycles. Additional...

Job Description ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: - Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and...

Service Desk SpecialistExp- 4 to 8 yearsLocation- KolkataImmediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills.Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.Team player and ready to manage shared account model with...

**What's this role about? **Here's how you'll contribute**: You'll do this by: Core Skills: Desired Skills: **How we’d like you to lead**: JD - **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in...

Should have min 1 year of experience in International Voice Technical support.Skills: IT Service Desk, MS office, O365, VPN, Basic idea on Networking, basic knowledge on system troubleshooting, browser troubleshooting, software installation.