Service Desk Specialist
2 weeks ago
Job Description Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions: - Serve as an escalation point for Level 1 agents on complex technical issues. - Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems. - Document and track detailed ticket activities until resolution. - Collaborate with teams to diagnose and resolve recurring technical issues. - Create knowledge base entries for repeatable solutions. - Make outbound calls to customers as part of incident resolution. - Monitor system alerts and proactively address potential issues. Education & Certifications: - High School diploma required. - ITIL Foundations Certification is required. - CompTIA Net+, CCENT preferred. - CCNA desired. Experience: - 3+ years of experience in a Service Desk or technical support environment. Special Knowledge, Skills, and Abilities: - Strong understanding of networking fundamentals, Windows OS, and Office applications. - Excellent customer service, communication, and conflict resolution skills. - Experience with ServiceNow or similar ITSM platforms. - Ability to work independently and remotely when required.
-
Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeJob Description Following are the roles and responsibilities of Service Desk Analyst - Act as Single point of contact as Customer Global Service Desk - A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they...
-
Service Desk Analyst
1 week ago
Pune, India Tata Consultancy Services Full timeJob Description Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 2 years of experience handling Service Desk services. - Fluency in English...
-
Service Desk Specialist
2 weeks ago
Hyderabad, India Tata Consultancy Services Full timeJob Description Service Desk Specialist Experience: 5 - 10 Years Location: Hyderabad Job description 1.Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Ability to provide technical support over the phone 3. Excellent Oral and Written Communication skills 4. Hands on Experience on resolving customer issues related to the infrastructure 5....
-
French Service Desk Trainee
5 days ago
Chennai, India Institut des Vins et Recherche Economique Full timeGreetings from IVRE We are looking for a motivated and hardworking fresher with French This opportunity has a great opportunity for freshers as it will scale them up to industry standards. Job Location: Kanathur, Chennai French Service Desk Trainee Job Description Field Incoming Help Requests Resolve IT Support Requests If possible, the service desk...
-
Service Desk Analyst
2 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
-
Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
-
Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
-
Service desk specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
-
Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
