Service Desk Specialist
1 day ago
Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve as an escalation point for Level 1 agents on complex technical issues.Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.Document and track detailed ticket activities until resolution.Collaborate with teams to diagnose and resolve recurring technical issues.Create knowledge base entries for repeatable solutions.Make outbound calls to customers as part of incident resolution.Monitor system alerts and proactively address potential issues.Education & Certifications:High School diploma required.ITIL Foundations Certification is required.CompTIA Net+, CCENT preferred.CCNA desired.Experience:3+ years of experience in a Service Desk or technical support environment.Special Knowledge, Skills, and Abilities:Strong understanding of networking fundamentals, Windows OS, and Office applications.Excellent customer service, communication, and conflict resolution skills.Experience with ServiceNow or similar ITSM platforms.Ability to work independently and remotely when required.
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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French Service Desk Trainee
6 days ago
Chennai, India Institut des Vins et Recherche Economique Full timeGreetings from IVRE We are looking for a motivated and hardworking fresher with French This opportunity has a great opportunity for freshers as it will scale them up to industry standards. Job Location: Kanathur, Chennai French Service Desk Trainee Job Description Field Incoming Help Requests Resolve IT Support Requests If possible, the service desk...
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Service Desk Specialist
2 weeks ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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Service Desk Specialist
1 week ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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Service Desk Specialist
1 day ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
1 day ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
20 hours ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...
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Service Desk Specialist
23 hours ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions: -...
