Service Desk Specialist
4 weeks ago
Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve as an escalation point for Level 1 agents on complex technical issues.Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.Document and track detailed ticket activities until resolution.Collaborate with teams to diagnose and resolve recurring technical issues.Create knowledge base entries for repeatable solutions.Make outbound calls to customers as part of incident resolution.Monitor system alerts and proactively address potential issues.Education & Certifications:High School diploma required.ITIL Foundations Certification is required.CompTIA Net+, CCENT preferred.CCNA desired.Experience:3+ years of experience in a Service Desk or technical support environment.Special Knowledge, Skills, and Abilities:Strong understanding of networking fundamentals, Windows OS, and Office applications.Excellent customer service, communication, and conflict resolution skills.Experience with ServiceNow or similar ITSM platforms.Ability to work independently and remotely when required.
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French Service Desk Trainee
5 days ago
Chennai, India Institut des Vins et Recherche Economique Full timeGreetings from IVRE We are looking for a motivated and hardworking fresher with French This opportunity has a great opportunity for freshers as it will scale them up to industry standards. Job Location: Kanathur, Chennai French Service Desk Trainee Job Description Field Incoming Help Requests Resolve IT Support Requests If possible, the service desk...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service desk specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions: -...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...
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Service Desk Specialist
2 weeks ago
Chennai, India CBTS Full timeJob Description Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs....
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IT Service Desk Manager
4 weeks ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...
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Service Desk
2 weeks ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
