Service Desk Specialist
23 hours ago
Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions: - Serve as an escalation point for Level 1 agents on complex technical issues. - Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems. - Document and track detailed ticket activities until resolution. - Collaborate with teams to diagnose and resolve recurring technical issues. - Create knowledge base entries for repeatable solutions. - Make outbound calls to customers as part of incident resolution. - Monitor system alerts and proactively address potential issues. Education & Certifications: - High School diploma required. - ITIL Foundations Certification is required. - CompTIA Net+, CCENT preferred. - CCNA desired. Experience: - 3+ years of experience in a Service Desk or technical support environment. Special Knowledge, Skills, and Abilities: - Strong understanding of networking fundamentals, Windows OS, and Office applications. - Excellent customer service, communication, and conflict resolution skills. - Experience with ServiceNow or similar ITSM platforms. - Ability to work independently and remotely when required.
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service desk specialist
1 week ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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French Service Desk Trainee
6 days ago
Chennai, India Institut des Vins et Recherche Economique Full timeGreetings from IVRE We are looking for a motivated and hardworking fresher with French This opportunity has a great opportunity for freshers as it will scale them up to industry standards. Job Location: Kanathur, Chennai French Service Desk Trainee Job Description Field Incoming Help Requests Resolve IT Support Requests If possible, the service desk...
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Service Desk Specialist
2 weeks ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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Service Desk Specialist
1 week ago
Chennai, India N Consulting Global Full timeJob Title Service Desk Specialist (Network Dispatch & Smart Hands Coordination) Location Remote/Hybrid (Global coverage) — Shift-based, 24×7 rotation Employment Type Full-time (rotational shifts, weekends/holidays as scheduled) Reports To Service Desk Manager / Network Operations Lead Role Summary You will be the front door for global Network Hands & Feet...
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Service Desk Specialist
1 day ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
1 day ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
1 day ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk Specialist
21 hours ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...
