Service desk specialist
4 weeks ago
Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:- Serve as an escalation point for Level 1 agents on complex technical issues.- Troubleshoot and resolve incidents related to networking, Vo IP, Microsoft applications, and business systems.- Document and track detailed ticket activities until resolution.- Collaborate with teams to diagnose and resolve recurring technical issues.- Create knowledge base entries for repeatable solutions.- Make outbound calls to customers as part of incident resolution.- Monitor system alerts and proactively address potential issues.Education & Certifications:- High School diploma required.- ITIL Foundations Certification is required.- Comp TIA Net+, CCENT preferred.- CCNA desired.Experience:- 3+ years of experience in a Service Desk or technical support environment.Special Knowledge, Skills, and Abilities:- Strong understanding of networking fundamentals, Windows OS, and Office applications.- Excellent customer service, communication, and conflict resolution skills.- Experience with Service Now or similar ITSM platforms.- Ability to work independently and remotely when required.
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French Service Desk Trainee
7 days ago
Chennai, India Institut des Vins et Recherche Economique Full timeGreetings from IVRE We are looking for a motivated and hardworking fresher with French This opportunity has a great opportunity for freshers as it will scale them up to industry standards. Job Location: Kanathur, Chennai French Service Desk Trainee Job Description Field Incoming Help Requests Resolve IT Support Requests If possible, the service desk...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
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Service Desk Specialist
4 weeks ago
Chennai, India CBTS Full timeJob Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...
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IT Service Desk
23 hours ago
Chennai, Tamil Nadu, India Desirous Global Consulting Full timeIT Full-Time Job ID: DGC00652 Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly **Job description** Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey. - As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance - Your...
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Service Desk Specialist
2 weeks ago
Chennai, India CBTS Full timeJob Description Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs....
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IT Service Desk Manager
4 weeks ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...
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IT Service Desk Engineer
3 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Organisation Name Pontoon Solutions Private Limited About Organisation Master Service Provider for tcs Requirement Type Permanent Job Title IT Service Desk Engineer Job Level Middle Management Job Description No. of Openings 2 Job Domain ITIS Experience - Minimum - Maximum Service Desk Engineer Expected Date Of Joining Joining Time 15 Days Salary...
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Service Desk Engineer
2 weeks ago
Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 3,50,000 - ₹ 4,00,000 per yearIT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...
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Service Desk Specialist
2 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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IT Help Desk Specialist
4 weeks ago
Chennai, India Verdantas Full timeJoin Verdantas – A Top #ENR 81 Firm,We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support...
