Guest Service Associate

7 hours ago

Chandigarh, Chandigarh, India Taj Hotels Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Company Description

Established in 1903, Taj is the iconic luxury brand of The Indian Hotels Company Limited (IHCL), catering to discerning travelers worldwide. Recognized as India's Strongest Brand and the World's Strongest Hotel Brand in consecutive years, Taj offers unparalleled experiences combining warm Indian hospitality, exceptional service, and modern luxury. From city landmarks to serene resorts, its unique portfolio spans India and international locations, including North America, the UK, Africa, the Middle East, Sri Lanka, Maldives, and Nepal. Taj is synonymous with elegance and authenticity, delivering memorable stays and unique cultural experiences.

Role Description

This is a full-time, on-site role for a Guest Service Associate located in Chandigarh. The Guest Service Associate will deliver exceptional service to guests, including managing reservations, addressing inquiries, and providing personalized assistance to ensure a memorable experience. Additional responsibilities include handling guest concerns professionally, offering service recommendations, and ensuring the smooth execution of front desk operations in accordance with established standards and protocols.

Qualifications

  • Proficiency in Guest Services and Guest Service skills, ensuring an excellent experience for all visitors.
  • Strong Customer Service and Reservations skills to handle inquiries, bookings, and guest preferences effectively.
  • Exceptional Communication skills to interact professionally and courteously with guests and team members.
  • Ability to solve problems effectively and handle guest concerns with empathy and professionalism.
  • Prior hospitality experience, knowledge of hotel operations, and fluency in multiple languages are advantageous.
  • A degree in hospitality management or a related field is preferred but not mandatory.

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