ERP & Workforce Management Application Specialist

Job Description: ERP & Workforce Management Application Specialist

Company: InterScripts Software Pvt Ltd.

Location: [Hyderabad, Telangana]

Reports to: IT Applications Manager / Director of Information Technology

Job Summary

The ERP & Workforce Management Application Specialist is a key technical role responsible for the administration, configuration, maintenance, and support of our core enterprise applications, with a heavy emphasis on Infor ERP systems (including payroll) and the UKG Workforce Central platform. This role acts as a bridge between functional business units and IT, ensuring the systems are integrated, optimized, and aligned with organizational goals.

Key Responsibilities

Infor ERP System Administration & Integration

• Infor ERP System Administrator: Manage the day-to-day operations, security, user access, server configuration (where applicable), and health monitoring of the core Infor ERP platform (e.g., Infor CloudSuite, M3, LN, S3).
• Infor CloudSuite Integration Analyst: Design, configure, and maintain integrations between Infor CloudSuite and other enterprise applications, using tools like ION (Intelligent Open Network) or API frameworks. Troubleshoot complex data flow issues and ensure data integrity across connected systems.
• Infor Lawson Payroll IT Analyst: Provide technical support and configuration expertise for the Infor Lawson Payroll module. Manage security, work with HR/Finance on year-end processes, tax updates, and ensure compliance and accurate processing of payroll data within the system.

UKG Workforce Central (WFC) Management

• UKG WFC Analyst/Administrator: Serve as the technical administrator and analyst for the UKG Workforce Central suite (timekeeping, scheduling, absence management).
• Perform system configuration, including building and maintaining pay rules, accrual policies, security profiles, and complex reporting (e.g., using SQL or WFC reporting tools).
• Manage interfaces and data exchange processes between UKG WFC and the Infor ERP/Payroll system to ensure accurate transfer of hours and labor costing data.

General Application Support & Analysis

• General Application Analyst: Provide Tier 2/3 operational support, incident management, and troubleshooting for a portfolio of secondary business applications (e.g., CRM, BI, document management, or custom applications).
• Perform root cause analysis for recurring system issues and implement permanent fixes or process improvements.
• Work with business stakeholders to gather, document, and analyze requirements for system enhancements and new projects.
• Develop and maintain technical documentation, training materials, and Standard Operating Procedures (SOPs) for supported applications.

Required Qualifications

• Bachelors degree in computer science, Information Systems, or a related technical field.
• Minimum of 5 years of experience supporting and administering enterprise business applications.
• Demonstrated, hands-on experience as an Infor ERP System Administrator or Analyst (specific experience with Infor CloudSuite, M3, LN, or S3 is highly preferred).
• Direct experience supporting or administering UKG Workforce Central (WFC), including proficiency with pay rule and accrual configuration.
• Strong technical understanding of integrations, APIs, and middleware technologies (e.g., Infor ION) for connecting disparate systems.
• Proficiency with SQL for querying, reporting, and troubleshooting application data.

Preferred Skills and Experience

• Experience specifically with Infor Lawson Payroll setup, maintenance, and tax updates.
• Certifications related to Infor or UKG platforms.
• Experience working in an ITIL-based environment, managing incidents, problems, and changes.
• Excellent communication skills, with the ability to translate technical concepts to non-technical business users.