UKG Workforce Central

Job Description: UKG Workforce Central (WFC) Analyst/Administrator

Job Title:

UKG Workforce Central (WFC) Analyst/Administrator

Department:

Information Technology (IT) / HRIS Applications

Reports To:

HRIS Manager or Director of Enterprise Applications

Location:

[City, State/Country - e.g., On-site, Hybrid, Remote]

Job Summary

The UKG Workforce Central (WFC) Analyst/Administrator is the primary technical and functional Subject Matter Expert (SME) responsible for the configuration, administration, maintenance, and support of the companys UKG Workforce Central platform. This role ensures the accuracy and compliance of timekeeping, scheduling, and absence management processes, serving as the critical link between IT, HR, Payroll, and Operations to optimize labor management across the organization.

Key Responsibilities

System Administration & Configuration

• Serve as the administrator for all modules within the UKG Workforce Central suite (e.g., Timekeeper, Scheduling, Attendance, Absence Management).
• Design, configure, and maintain WFC application components, including Pay Rules, Work Rules, Accrual Policies, Overtime Rules, and Historical Edits.
• Manage system-level configurations such as security profiles, display profiles, data access, and user provisioning.
• Troubleshoot and maintain the functionality of UKG time clocks (e.g., InTouch, 4500) and ensure seamless transmission of time entries.

Support & Troubleshooting

• Provide Tier 2/3 technical and functional support to end-users (managers and employees) and business partners (HR and Payroll) for all WFC application issues.
• Perform root cause analysis and implement solutions for time card calculation errors, accrual discrepancies, and scheduling conflicts.
• Coordinate with UKG vendor support for major application incidents, bug fixes, and system maintenance.
• Execute or coordinate WFC application administration tasks, including system configuration settings, troubleshooting, and maintenance.

Integration & Data Management

• Manage and monitor interfaces and integrations between WFC and other HRIS, Payroll, and ERP systems (e.g., SAP, Oracle, Lawson, UKG Pro).
• Assist in the design and testing of data transformation and file exchange processes, ensuring data integrity across connected systems.
• Develop custom reports, queries, and data views using WFC reporting tools (e.g., Report Writer, Visual Scheduler, SQL) to meet business analytical needs.

Projects, Upgrades, and Compliance

• Lead or actively participate in WFC upgrades, patch management, and implementation projects (e.g., migration to UKG Pro WFM/Dimensions).
• Ensure WFC configuration adheres to labor regulations (FLSA, state laws) and collective bargaining agreements (CBAs) where applicable.
• Develop and maintain clear, concise documentation for system configurations, process flows, and Standard Operating Procedures (SOPs).
• Coordinate and execute system testing (Unit, Integration, UAT) for new features, policies, and system changes.

Required Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, HR, or a related field, or equivalent practical experience.
• [Specify Number] years of hands-on experience administering and configuring UKG Workforce Central (WFC) Timekeeping and one other core module (e.g., Scheduling or Absence Management).
• Deep functional knowledge of time and attendance, scheduling, and labor law principles.

Technical Skills

• Proven ability to configure complex Pay Rules, Work Rules, and Accruals within the WFC system.
• Experience with WFC interfaces and integration tools (e.g., Dell Boomi, UKG APIs).
• Proficiency in SQL for querying WFC databases, troubleshooting data, and building custom reports.
• Strong understanding of IT processes related to system maintenance, patching, and security.

Soft Skills

• Exceptional analytical and problem-solving skills with a meticulous attention to detail.
• Strong ability to communicate technical information clearly to non-technical users (HR, Payroll, Operations).
• Excellent time management, project coordination, and organizational skills.