Service In-charge

1 day ago


Kollam, Kerala, India panachamoottil Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Responsibilities – Service Incharge (Two Wheeler)

  • Oversee and manage the overall operations of the Service Department to ensure smooth workflow and customer satisfaction.
  • Plan and allocate daily work to technicians, ensuring timely and quality service delivery.
  • Monitor job cards, service schedules, and turnaround time for each vehicle to meet productivity and efficiency targets.
  • Ensure proper diagnosis and resolution of customer complaints and technical issues.
  • Coordinate with the Parts Department for the availability of spares and ensure minimum downtime.
  • Maintain a clean, safe, and organized workshop environment in compliance with company standards.
  • Supervise and guide service advisors and technicians to maintain high service quality and customer handling.
  • Review daily service reports, track key performance indicators (e.g., service revenue, labor productivity, customer satisfaction), and take corrective measures when required.
  • Handle escalated customer concerns and ensure timely resolution.
  • Implement and monitor service marketing initiatives and upselling of value-added services.
  • Ensure adherence to warranty claim procedures and proper documentation.
  • Maintain discipline, attendance, and performance of service staff, conducting regular briefings and training sessions.
  • Coordinate with management on manpower planning, infrastructure requirements, and operational improvements.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Two Wheeler: 2 years (Preferred)

Work Location: In person


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