Service In-charge
2 days ago
Job Responsibilities – Service Incharge (Two Wheeler)
- Oversee and manage the overall operations of the Service Department to ensure smooth workflow and customer satisfaction.
- Plan and allocate daily work to technicians, ensuring timely and quality service delivery.
- Monitor job cards, service schedules, and turnaround time for each vehicle to meet productivity and efficiency targets.
- Ensure proper diagnosis and resolution of customer complaints and technical issues.
- Coordinate with the Parts Department for the availability of spares and ensure minimum downtime.
- Maintain a clean, safe, and organized workshop environment in compliance with company standards.
- Supervise and guide service advisors and technicians to maintain high service quality and customer handling.
- Review daily service reports, track key performance indicators (e.g., service revenue, labor productivity, customer satisfaction), and take corrective measures when required.
- Handle escalated customer concerns and ensure timely resolution.
- Implement and monitor service marketing initiatives and upselling of value-added services.
- Ensure adherence to warranty claim procedures and proper documentation.
- Maintain discipline, attendance, and performance of service staff, conducting regular briefings and training sessions.
- Coordinate with management on manpower planning, infrastructure requirements, and operational improvements.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Two Wheeler: 2 years (Preferred)
Work Location: In person
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