
Customer Relationship Officer
2 days ago
Job Description:
We're looking for a Customer Relationship Officer (CRO) passionate about engaging with customers buying our premium flats & apartments and guiding them through the purchase journey to post-possession delight. You'll play a pivotal role in nurturing relationships, addressing queries, and ensuring customers experience the best of Dream Home Developers' residential offerings.
Key Responsibilities:
Customer Engagement for Flats/Apartments: Foster strong relationships with buyers of our premium apartments/flats, focusing on project merits.
Product Knowledge: Have in-depth understanding of apartment specifications and features like Individual Floor Apartments, private terraces, EV etc.
Lead Handling & Site Visits: Proactively speak with customers inquiring about flats/apartments; coordinate and arrange site visits for interested clients.
Follow-up & Deal Closure: Follow up diligently with clients post-inquiry/site visit; work towards closing deals for flats/apartments, ensuring customer satisfaction.
Customer Service Excellence: Address customer concerns about apartments—be it specifications, payment plans, possession timelines, amenities, etc.
Handover & Post-Possession: Ensure smooth handover of apartments; manage post-sale customer interactions for flats.
Feedback & Improvement: Gather feedback on our apartment products to enhance offerings and customer delight.
Promote Key USP: Highlight unique selling points of Dream Nest flats, like individual floor apartments for privacy, connectivity, and lifestyle amenities.
Collaboration: Work with sales, marketing, legal, and project teams for a seamless customer experience for apartment buyers.
Required Skills & Qualifications:
Education: Any Bachelor's degree
Experience: Minimum 5 years experience in customer-facing roles, preferably in real estate selling flats/apartments.
Communication Skills: Excellent communication in English and Tamil.
Real Estate Awareness: Good understanding of the apartment buying process and customer expectations in residential real estate.
Customer Focus: Strong orientation to delight customers buying premium flats/apartments.
Problem-Solving: Address customer queries effectively on aspects like apartment specifications, payments, and possession.
Digital Comfort: Proficiency in CRM tools relevant for tracking apartment sales and customer interactions.
Persuasion & Follow-up Skills: Ability to effectively follow up with prospects and drive deal closure.
Desired Attributes:
Passion for selling premium flats/apartments and ensuring customer satisfaction.
Proactive in resolving customer concerns on Dream Nest like projects.
Strong empathy handling customer aspirations for dream homes.
Adaptable to trends in the residential real estate market, focusing on apartments.
Comfortable in converting inquiries to sales with good follow-up skills.
What We Offer:
Competitive salary & benefits in line with the real estate industry for flats/apartment sales & service.
Growth opportunities in Dream Home Developers focusing on premium residential projects.
How to Apply:
Interested candidates fitting the profile are invited to submit a resume and + cover letter to or WhatsApp
Subject Line: Application for Customer Relationship Officer (CRO) – [Your Name]
We look forward to a motivated Customer Relationship Officer joining us to enhance experiences for buyers of our premium flats & apartments
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Experience:
- Customer Relationship Officer: 5 years (Required)
Work Location: In person
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